Zetron - Mission-Critical Communication Systems - CallTaking

By: Zetron  09-12-2011
Keywords: Console, Communication Systems, telephone system

Zetron's mission-critical communication systems meet over 12 industry specifications, including NENA-02-001 "Generic Standards for E9-1-1 PSAP Equipment.

 Emergency Call Taking Systems  S3200  Portable PSAP 
 Max Number of Telephone Lines 100 30*
 Max Number of Parallel Operating Positions 60 10*
 Integrated E91-1 ANI/ALI Controller Yes Yes
 Computer Telephony Integration (CTI) Yes Optional
   *The Portable PSAP comes equipped with 2 trunks, 2 positions, and is expandable

A system consists of a console for each operator position and a Key Service Unit (KSU) that is centrally located in an equipment room.

Portable PSAP is a self-contained, E9-1-1 telephone system that serves as a transportable backup PSAP. It comes equipped with a non-redundant version of Zetron's Series 3200 E9-1-1 Telephone System containing 2 trunks and 2 desktop consoles. It may be field expanded to 30 trunks and 10 consoles.

Housed in two shock-mounted, wheeled cases, Portable PSAP is completely portable. The larger case houses the central 9-1-1 controller. The smaller case contains two desktop, button-based telephone consoles. CTI operation is also easily added to Portable PSAP by installing Integrator 9-1-1 on laptop computers connected to the desktop. reliability.

Operator Positions

The Series 3200 supports full-featured CTI (Computer Telephony Integration) workstation, desktop pushbutton, and rackmount pushbutton console positions. Any combination of these operator position options may serve on the same Series 3200 common equipment.

 S3200 CONSOLE FEATURES/CAPACITY  M3240D  M3210R  M3230R  Integrator 9-1-1
 CTI workstation - - - Yes
 Desktop Yes - - Yes
 Rackmount - Yes Yes -
 No. Lines/Buttons 40 10 30 100
 Expandable to 100 Lines - Yes Yes Yes
 Integrated IRR Yes Yes Yes Yes
 Integrated TDD Yes Yes Yes Yes

Automatic Call Distribution (ACD) makes it possible to handle large numbers of incoming calls by automatically distributing calls to pre-designated groups of call-takers. When incoming calls exceed capacity, ACD places calls in a queue until they can be directed to the next available call-taker. The automatic distribution of calls helps ensure that the call-taking load is equally distributed among operators.

Keywords: Communication Systems, Console, telephone system

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