Zetron's mission-critical communication systems meet over 12 industry specifications, including NENA-02-001 "Generic Standards for E9-1-1 PSAP Equipment.
| Emergency Call Taking Systems || S3200 || Portable PSAP |
| Max Number of Telephone Lines || 100 || 30* |
| Max Number of Parallel Operating Positions || 60 || 10* |
| Integrated E91-1 ANI/ALI Controller || Yes || Yes |
| Computer Telephony Integration (CTI) || Yes || Optional |
| *The Portable PSAP comes equipped with 2 trunks, 2 positions, and is expandable |
A system consists of a console for each operator position and a Key Service Unit (KSU) that is centrally located in an equipment room.
Portable PSAP is a self-contained, E9-1-1 telephone system that serves as a transportable backup PSAP. It comes equipped with a non-redundant version of Zetron's Series 3200 E9-1-1 Telephone System containing 2 trunks and 2 desktop consoles. It may be field expanded to 30 trunks and 10 consoles.
Housed in two shock-mounted, wheeled cases, Portable PSAP is completely portable. The larger case houses the central 9-1-1 controller. The smaller case contains two desktop, button-based telephone consoles. CTI operation is also easily added to Portable PSAP by installing Integrator 9-1-1 on laptop computers connected to the desktop. reliability.
The Series 3200 supports full-featured CTI (Computer Telephony Integration) workstation, desktop pushbutton, and rackmount pushbutton console positions. Any combination of these operator position options may serve on the same Series 3200 common equipment.
| S3200 CONSOLE FEATURES/CAPACITY || M3240D || M3210R || M3230R || Integrator 9-1-1 |
| CTI workstation || - || - || - || Yes |
| Desktop || Yes || - || - || Yes |
| Rackmount || - || Yes || Yes || - |
| No. Lines/Buttons || 40 || 10 || 30 || 100 |
| Expandable to 100 Lines || - || Yes || Yes || Yes |
| Integrated IRR || Yes || Yes || Yes || Yes |
| Integrated TDD || Yes || Yes || Yes || Yes |
Automatic Call Distribution (ACD) makes it possible to handle large numbers of incoming calls by automatically distributing calls to pre-designated groups of call-takers. When incoming calls exceed capacity, ACD places calls in a queue until they can be directed to the next available call-taker. The automatic distribution of calls helps ensure that the call-taking load is equally distributed among operators.