World Travel Warehouse Terms & Conditions

By: World Travel Warehouse  09-12-2011
Keywords: travel agency, World Travel

World Travel Warehouse Terms & Conditions


World Travel Warehouse in its capacity (hereafter referred to as the “agency”) is acting in the role of Agent for numerous travelindustry product suppliers (identified on your accompanying travel documents) in selling travel related services or in accepting reservations or bookings for services. These services, and travel products are not directly owned by this travel agency (such as Air and Ground Transportation, Hotel Accommodations, Cruises, etc.)

Agreement Between the User and World Travel Warehouse
World Travel Warehouse Web site is presented to you under the terms and conditions set out in this document. By using this site, or completing reservations via World Travel Warehouse booking software, your consent is implied via your reservation completion. For example, we can only deliver the product you have purchased if you provide us with your address.

Links to Third Party Sites
World Travel Warehouse website contains links to the Web sites of other companies or suppliers. These sites are in no way endorsed, nor controlled by World Travel Warehouse. We only suggest and offer these links to various suppliers as further information which we hope will assist you in making your travel purchases from suppliers we support. We cannot guarantee the content contained on affiliate or supplier sites in any way. These links are provided for your convenience and information only. You may use them for reference or not, at your discretion.

Reservations are subject to space availability in the appropriate class, at the time of booking.

Forms of payment are various major credit cards (normally Visa, Mastercard, Amex).

Credit card bookings
Your authorization to use your Credit Card number indicates your acceptance of our booking terms and conditions, whether or not you have actually signed the appropriate draft.
Chargebacks will be levied a fee of $50 per passenger

As E-Tickets are the industry standard commencing January 2008, all documentation will be in the form of electronic documents. If you prefer to receive paper tickets (which must be couriered), these courier costs will be paid by the client accordingly.

The acceptance of tickets and or vouchers shall be deemed to be consent to the above conditions.

All requests for refunds must be made in writing to World Travel Warehouse (email written format is acceptable). All cancellations are subject to a $50 administrative charge plus any applicable airline & supplier cancellation charges.

All prices quoted are in Canadian or American funds (as noted throughout our site), depending on the gateway & supplier. Prices are subject to supplier's terms and conditions and also subject to change without notice.

Taxes and Surcharges
Airport and other departure taxes, as well as Canadian/US transportation taxes and surcharges are subject to change at any time.

Flight Times
Schedules are subject to change without notice. It is therefore the responsibility of passengers to reconfirm flight times prior to departure. The Agency and Supplier assumes no responsibility to the passenger for any loss, delay, or other inconveniences incurred in connection with any flights. All passengers must reconfirm the minimum check in time at the airport with the airline prior to departure.

Every effort is made to ensure the information provided on the World Travel Warehouse site is accurate and free of errors. Changes are made to the site on an ongoing basis to improve the site. That said, the World Travel Warehouse Web site is not intended as a source of personal, or legal information. Users should consult the appropriate embassy, consulate or government department for information related to the specific country you will be visiting.

You assume total responsibility and risk for your use of the site and the Internet. World Travel Warehouse  provides the site and related information "as is" and does not make any express or implied warranties, representations or endorsements whatsoever with regard to the service, any merchandise information or service provided through the service or on the internet generally. World Travel Warehouse shall not be liable for any cost or damage arising either directly or indirectly from any such transaction made outside of World Travel Warehouse direct transactions. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the service or on the Internet generally.

In no event shall World Travel Warehouse or third party distributors or providers be liable for any injury, loss, claim, damage or any special, exemplary, punitive, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings), whether based in contract, tort or otherwise, which:
(a) arises out of or is in any way connected with any use of this site or content found herein;
(b) any failure or delay (including but not limited to the use of or inability to use any component of this site for reservations request, information inquiries or any other content obtained through this site);
(c) the performance or non performance of World Travel Warehouse or third party distributors or providers, even if such party has been advised of the possibility of such damages by other party. If, notwithstanding the foregoing, World Travel Warehouse or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, World Travel Warehouse and third party provider and distributor's liability shall in no event exceed, in the aggregate, the subscription fee and service charge for accessing this site with respect to which liability is found.

This agency, therefore, will not be held responsible for breach of contract or any intentional or careless actions or omissions on the part of such suppliers, which result in any loss, damage, delay, or injury to you or your companions or group members . Unless the term “Guaranteed” is specifically stated in writing on your tickets, invoice or reservation itinerary, we do not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling, or handling of personal effects. **We ALWAYS recommend travel insurance as the best way to secure your travel purchase. With numerous airlines and Tour Operator's declaring bankruptcy in this erratic economy, we strongly suggest you consider Travel Insurance as the best method to insure your travel investment is safe** Agency shall not be responsible for any injuries, damages or losses caused to any traveler in connection with terrorist activities, social or labour unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions out side the travel agent’s control. Agency shall further not be responsible for losses incurred due to supplier insolvency, and urge all travelers to take the necessary precautions and purchase Travel Insurance.Traveler assumes complete and full responsibility for, and hereby releases the agent from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel.By embarking upon his/her journey, the traveler voluntarily assumes all risk involved in such travel, whether expected or unexpected. Traveler is hereby warned of the above risks as well as possible travel industry supplier bankruptcies and medical and climatic disruptions, and is advised to obtain appropriate insurance coverage against them, which is available for additional costs through World Travel Warehouse. Traveler’s acceptance of tickets, reservations, or bookings accompanying this document shall constitute the traveler’s consent to the above and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.

Cancellation & Refund Policies:
World Travel Warehouse and our certified travel counsellors always source the best suppliers to fit each of our clients particular needs. As such, we are obligated to adhere to each supplier's unique cancellation and refund policies, per supplier's terms and conditions. As part of your travel purchase, we encourage you to read your travel supplier's contract in its entirety. Please contact us if you have any questions at all about your contract with the travel supplier you have purchased from.We remind our clients that the sole responsibility lies with the traveller, to ensure that they have fully read, met and complied with all terms and regulations as set forth by the specific supplier the client chooses. The duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel remains the final responsibility of the individual traveler.

working with World Travel Warehouse Inc.

1. We receive our client's inquiry by phone, e-mail or website Contact Us form. For online bookings, we will follow up with confirmations of your booking.2. We follow up with a (a series of questions for our client to help us determine your interests, travel budget, likes or dislikes with past vacations, destinations or accommodations. This information allows us to narrow the possible recommendations which will best suit your tastes). 3. We send our prospective clients our trip request contract which notes our services provided and associated service costs for review.

4. Upon receipt of completed forms from our clients , we will follow up again with you based on your noted preferences, and to clarify any additional questions.5. Depending on our client's preferences and desired tour style, we will confirm with our clients the chosen tour, tour operator and review any applicable terms and conditions to ensure our client's are fully aware of the complete details of their purchase, as well as receive deposits to secure our client's booking and reservation.

6. Our goal is to make sure our client's are always well-informed with regular status updates and information relevant to each client's particular itinerary. 7. Anywhere from 60 to 45 days prior to your actual departure from your home city, we will make our final request for payment to the supplier of choice, and again go over any necessary questions or details each client may have.8. Once final payment is confirmed and processed, we will prepare and issue your full set of travel documents which includes a detailed itinerary, hotel & location contact details to leave behind for family or friends (in case of emergencies), brochures for the properties where they are staying, details of all tours included, restaurant recommendations (where applicable), and plenty of other relevant information we know will help you make the most of your trip.9. Shortly before your trip, we will follow up again to ensure there aren't any last minute questions (there often are!) and of course, wish you a wonderful journey!10. Upon your return, we follow up with a post-trip short survey to see how everything went.

Service Rendered Associated Cost
Trip Quote Initial consultation: Complimentary (1 hour maximum)

Package Customization or Independent Itineraries: Due to the amount of time we dedicate to creating your customized packages, or independent itineraries, we require a refundable (in most cases*) $100/person deposit to continue working on your booking (after the initial consultation). Deposit will be refunded upon reservation confirmation.
*For non-commissionable bookings, this deposit will be retained as our fee for services rendered. We will advise you upfront whether the fee will be deemed refundable or not. Examples of the added value services we provide:
- register your trip with Foreign Affairs Canada/US State Department (upon request)
- seat selection, meal selection aboard International flights
- special request requiring contact with hotels
- arranging any upgrade requests for Honeymoon/Anniversary Vacations
- miscellaneous other added value services we complete for our clients
Destination Weddings from $50/person (This will be included in your destination wedding quoted price per person)
Airfares Canadian Domestic, Cross-Border (Canada/USA) fares: $45/ticketInternational Fares & Points Tickets: $60/ticketLow-cost carriers (Europe): $55/ticketNOTE: We do not charge any ticketing fees for flights that are booked in conjunction with a tour product
Visa Application/Processing from $10 - $50/person
Vacation Packages LAST MINUTE ALL INCLUSIVE packages:
Cruises Booked Online: ComplimentaryCruises Booked via Telephone: Complimentary

REALLY low cost cruises (Ex: $199 for a 7 day cruise) will be charged an additional $45/person fee
Escorted Tours (Globus, Trafalgar, Insight, Brendan, Travel Shop Turkey, etc) Complimentary booking and we do not charge any ticketing fee to book your air in conjunction with your tour$15.00 Courier fee will automatically be charged to your card for document delivery when your travel documents are hard copy and not e-documents.
Cars & Boutique Hotels from $45 per booking (Please note this may be higher for very complex boutique hotel searches, contacting hotel directly and booking)
Other Products/Miscellaneous Other online websites: from $45 per ticket/booking, and in authorizing us to purchase products from other online retailers (ex: Air Berlin, Vueling, Expedia, etc) - You automatically AGREE TO BE FULLY BOUND by ALL SUPPLIER'S TERMS & CONDITIONS, without restrictions.Change/Cancel Fees: If you have to make a change to your dates of travel, or cancel your booking a $50 administration fee will be charged.
**PRICE MATCHING **: Please note we WILL price match if you find the same product priced lower elsewhere.
Forms of Payment Accepted: Visa, Master Card, American Express
The information in this article was current at 06 Dec 2011

Keywords: travel agency, World Travel

Contact World Travel Warehouse

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