Whittaker Co. | SmartCare® Carpet System Product Support

By: Whittaker System  09-12-2011

As a customer of R.E. Whittaker Company, you can expect nothing but the best service. Our full-time expert repair team is fast, thorough, and delivers the high quality results you deserve.

Machines and equipment may be returned to the factory for refurbishing, preventative maintenance or general repair work.

We stock all spare parts in our warehouse so that repairs can be completed quickly and shipped back to you immediately.

Our Service Department will contact you to provide an estimate prior to any work being performed. A minimum diagnostic charge will apply if no work is performed.

We pride ourselves on fast turnaround. Work is generally completed within 24 hours after approval of estimate.

How to Obtain Service:
  • Pack the machine in heavy corrugated cardboard, using bubblewrap for padding.  Please do not use packing peanuts or shredded paper. 
  • Insure the machine for actual cost when shipping.
  • Ship package to:
    302 S. Croton Ave.
    New Castle, PA 16101


"I just want to say what a great job that you folks did. It was just great, great service from the time that we sent it. We got quick phone calls back and had the machine diagnosed quickly. I want to thank you for doing a great job." - Jamie M.

"I can always count on an effective and meticulous step-by-step analysis of a hardware problem. When needed, a quick turnaround on hardware is made effortless. This is important because my work is extremely time-sensitive and is further complicated by my being a moving target that is continuously on the road traveling.

Whittaker is the best, and we wouldn't think of going anywhere else." - Jeffrey H.

Whittaker's service doesn't stop in the repair department. As Whittaker's customer, you also gain personalized customer service and access to carpet maintenance experts. Learn about your equipment and the four cornerstones of carpet maintenance with Whittaker's webinars and that includes setup, training and troubleshooting instructions. To stay up-to-date on new developments, sign up for Whittaker's , which contains technical bulletins, tips and other news.

Other products and services from Whittaker System


Counter-Rotating Twin Cylindrical Brush Machines

Each Whittaker LOMAC® Machine utilizes twin-cylindrical brushes rotating at 480 rpm to agitate the CRYSTAL® chemistry and lift pile. A variety of brushes may be placed on the machine in less than 30 seconds without any tools. It requires no more training or operator effort than a commercial upright vacuum. Whittaker LOMAC® 20" Agitator Provides 20 " of cleaning and pile-lifting width.


Carpet Roamer®, Sprayers, Brushes, Side Edge Cleaning Tool

The pump unit fits on the front of the machine without tools, and a control handle ensures precise application. Translucent construction with large marine-grade lid allows for easy filling and viewing of liquid level. This promotes even distribution and minimizes waste of solution. Saving time spent spraying and increasing productivity by 100%. Solution directly in front of the LOMAC.


SmartCare® Carpet Interim Maintenance Systems

15" LOMAC® Machinefive cases of CRYSTAL DRY® EXTRATwo extra brushesTwo-gallon electric applicatorCARPET ROAMER® Spotting ToolOne case of CRYSTAL SPOTTER. 20" LOMAC® MachineFive cases of CRYSTAL DRY® EXTRATwo-gallon manual sprayerCARPET ROAMER® Spotting ToolOne case of CRYSTAL SPOTTER. Ft./hr An economical option for medium to large-sized facilities with fewer obstructed areas.


Crystal Dry® Encapsulating Carpet Cleaning Agent

CRYSTAL DRY® EXTRA CRYSTAL DRY® EXTRA cleaning agent combines unique crystallizing polymers with effective detergent components, creating a perfect blend to emulsify embedded soils and encapsulate them for vacuum recovery. CRYSTAL DRY® cleaning agent is portion-controlled to provide consistent dilution for consistent cleaning as well as cost savings through waste elimination.