Support Services | vtiger CRM

By: Vtiger  09-12-2011

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vtiger offers support for both On Demand Customers and On Premise Customers. This support includes..

  • E-mail Support
  • 24*5 Phone Support
  • Access to the vtiger Customer Portal to submit and track Trouble Tickets.
  • Bug Fixes
  • Web Meeting with a Support Engineer if required to troubleshoot the issue.

Depending on how you use vtiger CRM, there may or may not be a support cost.

  • Support is provided at no additional cost to On Demand Customers.
  • Support can be purchased for On Premise installations
    • Pricing can be found below.

vtiger Support Team can be reached by

  • E-mail
    • Phone
      • +1 (408)-733-3229 (9 AM to 9 PM US Pacific Time)
      • +91 (802)-314-6984 (9 PM to 9 AM US Pacific Time)
    • Web

    All prices below are per year.

    Type of Support 1-3 Users 4-5 Users 6-10 Users 11-25 Users 26-50 Users 51-100 Users

    vtiger CRM Support Subscription

    $450 /year $700 $1,295 $2,995 $4,995 $8,995
    vtiger CRM Support Subscription  with Custom Instances $900 $1,400 $2,590 $5,990 $9,990 $16,990

    Outlook Plug-In Support

    $195 $325 $600 $1,150 $2,200 $4,200

    Office Plug-In Support

    $195 $325 $600 $1,150 $2,200 $4,200
The information in this article was current at 06 Dec 2011


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