Features benefits target Nortel telephony platforms of the VoiceBridge Message Forwarding Solution for Nortel Norstar and Nortel

By: Voicebridge  09-12-2011
Keywords: Customer Service, Mobile Devices, Productivity Improvement

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License Costs

Return-on-investment through increased Productivity, is typically achieved in less than a month, for a mid-sized BCM installation.


  • User can select All or High Priority messages for forwarding
  • User-selectable SMS text message notification option 
  • One touch call-return on mobile devices
  • Integrated user and system security using existing voice mailbox passwords
  • User can enable/disable Message Forwarding
  • Works securely from any web browser IN or OUT of the Office
  • Manage ALL your Voice Messages without having to listen to them first
  • RSS Feeds maximize notification coverage
  • Message details include date, time, duration, status, Caller ID (name and number)
  • Listen to Voice Messages you select, from your browser
  • Mark any Voice Message as "read"
  • Delete any Voice Message
  • For added security, Voice Messages are kept on the Nortel System, not your computer


  • Significant staff productivity improvement, immediately
  • Enhanced (faster, more responsive) customer service
  • Reduced user frustration and wasted time
  • Reduced line usage from less incoming calls to pick up/re-listen to messages
  • Save on roaming and long distance fees
  • Save on call minutes
  • Fast response with one-touch call return on mobile devices (VM Forwarding)
  • Productivity improvements - no recording of call info on scraps of paper 
  • Less travel time interruption (important safety issue)
  • No need to spend large sums on expensive upgrades to existing platforms
  • Low, fixed annual license fee, no extended time commitment
  • Annual technology and functional enhancements included, with full support
  • No specialty 3rd Party servers required

Target Systems (Avaya / Nortel)

  • BCM platforms
  • Norstar CICS 
  • Norstar MICS 

Please Note: Avaya / Nortel offers no equivalent to the VoiceBridge OnLine Voicemail Functions

IT Considerations

  • Norstar requires Nortel CallPilot 100/150 (Low-Cost Upgrade from NAM/NVM or FlashTalk may be required)
  • Requires a LAN connection to an "always-on" computer (Server or Workstation) running any of:
    • Windows XP
    • Windows VISTA
    • Windows 7
    • Windows Server 2003/2008
  • Requires a SINGLE dedicated Nortel Unified Messaging License

Implementation Process

If you would prefer that your preferred Telecommunications Consultant/Supplier provide the necessary, but straightforward, implementation services, please ask them to contact us.

Keywords: Customer Service, Mobile Devices, Nortel Callpilot, Productivity Improvement, System Security,

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Access VoiceBridge Software Solution Implementation Services through preferred Nortel Telecommunications Consultant, Dealer or Su

VoiceBridge will provide support to your VoiceBridge Solution Vendor for the most recent older version of the VoiceBridge Solution for a period of one year from the official release date of the current version. VoiceBridge provides comprehensive System Installation, Configuration, and Troubleshooting documentation services. VoiceBridge also delivers its solutions through experienced Telecommunications Consultant/Supplier Channels.


VoiceBridge Email Voice Message Forwarding for Nortel Norstar and Nortel BCM Users to increase business productivity

We've been listening to the mounting frustrations expressed by Avaya/Nortel Clients whose Norstar and BCM system Users aren't able to receive and/or manage their Voice Messages when they are not "at their desks". The software is reliable, easy-to-install, easy-to-configure, fully-supported, and comes with periodic enhancements, just like most other off-the-shelf computer software applications.