Services Vipertel Communications

By: Viperdist  09-12-2011

Services Vipertel Communications

Services

Viperdist Distributor customer base is comprised of high end sophisticated telecommunications users in the 1 to 20,000 size installed category. Within this market range, Viper offers a wide variety of service and support programs including.

On Site Technicians and Field Engineers

Viperdist Distributor on site technicians and field engineers are expertly trained in all of the products that we sell. We provide our support staff with training and certification classes from the manufacturers directly. Our commitment to our customers is that we will learn and become experts in the difficult technical applications so that they will not have to.

Twenty Four Hour/Day, 365 Days/Year

Technical Support, Telephone Consultation and Remote Maintenance
Viperdist Distributor operates a National Technical Support Center in Hawthorne, New Jersey on a 24-hour 365-day per year basis. The center provides a variety of services including:

  • Remote Maintenance/Diagnostic Service
  • Telephone Consultation/Support
  • Emergency Dispatching
  • Customer Database Support
  • 24-hour, 365-day PBX Monitoring

Personnel in the National Technical Support Center also have immediate access to working on site systems for critical spare parts provisioning, problem simulation or disaster recovery support.
Our centers rely on highly skilled, experienced and supported personnel to provide all facets of Remote Maintenance Assistance.
Viper also offers a remote monitoring service, which allows for us to stay one step ahead of telecommunication problems. We are able to continuously monitor each different PBX or voice system located anywhere around the country with a common management solution.
Instantaneously Viper can recognize all device faults and alarms and display those alarms at the designated command center or NOC and immediately notify appropriate staff of the alarm via a variety of medias such as cell phone, email or pager. Accordingly our technicians to remotely access managed PBXs or voice devices to perform diagnostics, resolve problems and maintain peak service levels. Remote monitoring plans are tailored to our customer's specific requirements.
For more information on our Remote Maintenance, Emergency Dispatching and or Customer Database Support please either call us at (973) 304-1581 or email us at

Spare Parts Provisioning

Viper maintains a current and extensive inventory of components in warehouse facilities in New Jersey. All parts provided by Viper will be new or equivalent to new in function and warranted as such for one year from shipment.
Parts will be provided on an exchange basis whenever possible following a simple return authorization procedure. Standard Viper shipping practices are ground service (i.e. UPS-Ground or equivalent) pre pay and add, unless specified otherwise by the customer.

Comprehensive Repair and Refurbishment Service

Disaster Recovery Support

Viperdist Distributor is prepared for and experienced in managing disaster recovery efforts across premise wiring, network and enterprise solutions, government solutions, telecom operations and wireless operations.  Disaster recovery services include all aspects of telecom networks, data networks, customer premise, wireless, Voice Over IP services and enterprise business solutions.  Technicians, engineers, management and office professionals have the skills needed to handle almost any situation. 
Being prepared is critical for any disaster recovery effort, and Viperdist Distributor is dedicated to working with service providers through disaster awareness, exercises or drills. 

Long Distance Telephone Packages and Rates

Traditional Local Telephone Packages and Rates

Wireless Telephone Packages and Rates

 


Other products and services from Viperdist

09-12-2011

Vipertel Communications

Viperdist Distributor is a leading supplier of business telephone systems to Canada and United States home and small office phone systems. Nortel Networks, Meridian, Nortel, Norstar, BCM, CICS and MICS are the registered trademarks of Nortel and Nortel Networks Inc. We specialize in key phone systems and business phones for small to large companies in North America and worldwide.