Website Conversion Optimization | Ventures Interactive

By: Ventures Interactive  09-12-2011

Optimizing Advertising

There is a very simple rule when it comes to advertising online: If you haven't figured out a way to measure the effectiveness of an advertising campaign, then there is no point in spending money on it. Period.

The measureability of web traffic makes it insane to spend money on unmeasured campaigns. While some tools like Google Adwords make it easy to make these measurements, other types of online advertising are not nearly so convenient. Don't rely on vendor-supplied data that may not be very accurate. Generally if it is available, then it is usually self-serving and provides a skewed perspective on the campaign. You need a way of auditing their numbers; if nothing else just to check their honesty!

Referral Optimization

Just as measuring your advertising campaigns is critical, it is also important to measure how traffic behaves from other referral sources. For example, you might have an important relationship with a blogger that is driving highly-qualified traffic to your site. You may well notice that this traffic is converting at a much higher rate than search-generated traffic. If you notice this type of phenomenon, then it would be prudent to cultivate a tighter relationship with this blogger.

On the other hand, you might be wasting time with some bloggers or strategic relationships that aren't resulting in enough traffic to justify the time you are spending on them. Since time is money, knowing the difference between sites that are valuable and those that aren't can be key to how you spend your time on these activities.

Sales Funnel Optimization

It is normal to lose some percentage of customers at every stage of the conversion process. The fewer steps to conversion, usually the higher the conversion rate. But the number of steps is only one consideration, and you won't know where you are really losing conversions until you build a funnel system and split-test solutions to improve it's performance.

Traffic Retention

The longer someone stays on your website, the higher the likelyhood that they'll buy something or fill out your soft-conversion form. Identifying where your site is bleeding traffic is the first step, figuring out how to keep their interest is the $64,000 question. For most websites, improving the quality of the content on each page is vital. Another improvement that almost always helps is to increase the amount of cross-promoted web pages. You have blog articles that can be linked from product pages (and vice-versa), so why not do that? It gives prospects a reason to continue the investigation of your website and improves your ability to prove to your prospect that you really do have the information or product she is looking for.

Maximizing Opportunities For Conversion

If you have mice in your house, you can set up a mousetrap to catch them. But if you only have one trap set in a closet with a piece of cheese, how likely is it that you'll catch a mouse? Not very. You might catch one per week that way.

If you set up a trap in every room with some cheese, you'll definitely catch more mice because they never have to look very far to find a trap. Maybe you'll get one per day that way.

But some mice don't like cheese, and others may figure out how to knock the cheese off without getting caught in the trap. So, you come up with a great idea: you set up some traps with cheese, others with peanut butter, and still others with pieces of cereal bars on them. If you do this, you'll catch a much higher number of mice because no matter which room a particular mouse might be in, there's always something of interest that it can easily find.

The same is true for your website; you need to make it easy for prospects to convert, and then always make sure they have a selection of enticing offerings that appeal to their varied interests.

Remarketing Is Key

Integral to any website optimization program is the remarketing effort. Rarely do customers purchase a product the first time they visit a site. It takes repeated visits and that's why soft conversions that collect user information are so critical (especially for complex sales or those involving high-priced products). Peppering your site with opportunities to convert on newsletter offers or "special deal" announcements is a great way to get the long term conversation started. Offering eBooks or free access to valuable information products are also commonly used. In any case, if you can't discover who is visiting your website, then you can't contact them later to bring them back to close the sale.

Testing, Testing, Testing

The testing never stops. It doesn't matter whether you are looking at the conversion funnel, the referral sources, or the arrangement of elements on your content pages, you can almost always find ways of improving the performance of your website. Just as you should never run an advertising campaign without having a method of measuring it's results, it is a good idea to always have a way of testing more than one solution for each item on your website. By building the testing regime into the creative process, you ensure that you won't get stuck in a rut and continue to make the same mistakes again and again.

Get Started Now

If your website isn't generating customers, or if you are spending more to acquire customers than you are making in revenue then you have a serious problem that needs to be addressed immediately. In these cases there is usually low-hanging fruit we can identify that can turn a disaster into a manageable problem. At the very least, most companies find it useful to have their approaches reviewed by a third-party company to determine if there might be ways to make improvements. Call Ventures Interactive at 720-536-8268 today to get started on improving your company's website ROI.

The information in this article was current at 06 Dec 2011

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