Velocedge worked with most of its customers to select the personal computers
to support their IDL systems.
Velocedge has developed software to remotely diagnose and modify personal
computers at remote sites. It can selectively monitor and modify information
on each PC to keep it running as well as possible. The remote diagnostics
work with any communication connection to the internet.
Every night the CADE enabled personal computers check in to a central control
system to check for new software, help files, or any other modification that
should be made. If new changes exist, they are downloaded to the PC and
installed without requiring any human intervention.
Additionally, when the CADE application itself starts, one of the first
things it does after making contact with the studio control system is to check
its version. If its not the latest version of software a new application
is automatically downloaded and installed.
PC Component Inventory
Velocedge maintains an inventory of frequently replaced computer components
that it can ship to remote sites at a moment's notice. With its remote
diagnostic capability, it often times can ship a replacement part before anyone
at the remote site knows there is a failure.
For catastrophic failures, a replacement PC is shipped the same day as the
failure so the impact on the remote site is reduced as much as possible.
Remote personnel simply take the PC out of the box, replace the cables old for
new, and ship the damaged PC back for repair.