UMG excels in the provision of administrative management support for local governments. Due to our wide range of municipal capacities, UMG provides a suite of programs designed to address most international situations. Some common examples are:
Financial Management assistance that includes an assortment of financial management skills in the areas of planning, budgeting, accounting, revenue generation techniques, expenses controls, monitoring, and reporting. These components can be provided either in whole or in part.
Human Resource Development is an often-overlooked aspect of municipal management and is an important area for ensuring sustainable staff development. UMG has a strong record of providing professional advice and support in human resource management. Major functional areas include: recruitment and staffing, job design/descriptions, employee relations, occupational health and safety, attendance management and comprehensive internal training programs.
Process Design/Redesign is generally the one area where municipalities require the most support. In some cases there are no formal decision-making processes in place, leading to inconsistent decision-making, poor service delivery to the public and slow administrative responses, and further leads to wide-spread charges of corruption. In other situations, processes are in place but are not commonly known or regularly followed, again contributing to poor performance and potential corruption.
Recently, computer technology has been introduced to many local government administrations without proper training programs or more importantly, without providing a solid understanding of the value that technology can bring to the workplace. Information technology can create many opportunities for efficiencies and transparency to local governments but to be effective, existing administrative processes must be revised or redesigned to integrate these useful technology options. UMG excels in providing such training, understanding and support.
One Stop Shops are an excellent initiative for quickly and visually improving the interface between local government staff and citizens who seek the services and approvals from staff. The term One Stop Shop is often used interchangeably with other similar facilities such as citizen services centers, municipal business centers, single window counters, and public information centers. While there are similar components shared by many of them, there are significant operational differences that are important to understand before choosing the appropriate one. UMG fully understands these variances through its extensive practical experience designing and constructing many different types of facilities and has the ability to select the appropriate solution to fit the specific needs of any local government.
Planning and Building Support is a particular speciality of UMG, including the preparation of Master Plans, Spatial Plans, Zoning Ordinances/By-laws, and land management processes such as construction/building permits and inspection services. These are fundamental administrative tools for managing growth, ensuring sustainable and compatible development, encouraging local economic development and for many municipalities, creating the foundation for accurate property assessment and local revenue opportunities. UMG has a proven record of providing quality professional services in all of these areas.