MEETING TENANTS' NEEDS..... TPA's
Property Management team makes it their primary goal to maintain great
relationships with tenants through constant visibility and easy access. Whatever its business might be, each tenant expects and receives a secure,
comfortable, productive working environment and fast, expert response if and
when issues arise. By meeting this expectation, we have been able to
maintain one of the best tenant retention rates in the market.
The personnel within the department have achieved numerous professional
designations and certifications from within our industry including RPA, CPM and
CCIM. Each building is served by a team lead by a minimum of a 12 year
veteran property manager supported by a 5 year veteran assistant property
manager, experienced tenant service coordinators and tenant relations
coordinator, a 15 year veteran chief HVAC engineer and a 10 year veteran
TPA Realty Services provides state of the art internet based software on our
tenants' computer desktops so that service requests are easily accessible
by tenants 24/7. The service request software dispatches to our
engineers' Blackberries and tenants can monitor the status of their
request throughout the process via their computer. Tenant service
coordinators monitor tenant's service requests to ensure timely response
and property manager attention when it's needed. The service coordinators also are available for
phone requests that are dispatched to the maintenance engineers. Emergency service is provided by an on-call
Property Manager and Maintenance Engineer for after hours emergency situations
seven days each week.
We serve the diverse needs of demanding tenants including high-image Fortune 100
companies; complex laboratories; manufacturers that require precise climate
conditions; highly specialized science and medical facilities; 24-7 businesses
with fluctuating utility and security needs; and many others. The specific
services and expertise that each company and building require are delivered
with a deep commitment to enhance the tenant’s operations.
EXCEEDING OWNERS' GOALS..... TPA knows and cares for
every building like it’s our own because we pair a property manager and a
maintenance engineer to serve as a dedicated team for that specific facility.
They gain an intimate, detailed knowledge of every aspect of the building while
giving tenants the convenience of a consistent point of contact for all
property management needs.
For owners and tenants, our mission is clear, to focus intently on managing the
property at an optimum level, so they can concentrate exclusively on their core
business. In functionality and appearance, the tenant environments that we
manage promote operational efficiency and rising value. Proactive maintenance
is fundamental to protecting the asset and preventing tenant concerns from
developing. TPA focuses on aggressive expense management, assuring that owners
see minimal variances from budget and optimal return on their investment.
From systems maintenance to landscaping, the service providers we utilize are proven
leaders with outstanding track records. Because of the volume of work we
provide, these vendors deliver top quality service and fast response at
consistently competitive prices. Our long-term relationships with best-in-class
vendors give owners a genuine advantage in cost control, efficiency and value
enhancement in all areas of property management:
KEY PROPERTY MANAGEMENT OBJECTIVES
- Development of an
initial proforma budget utilizing over 25 years financial management
experience, extensive market knowledge and key vendor relationships
resulting in highly efficient operations and accurate projections.
- Developing a tenant
relationship early in the leasing and tenant improvement process to
facilitate a smooth transition into the building for every tenant.
- Maximizing the
facility aesthetically, structurally and functionally through preventative
maintenance and cost effective improvements.
- Securing a long term
relationship with tenants by meeting their office environment needs,
exceeding their service response expectations and providing progressive
tenant relations programs.
- Bringing the
award-winning landscaping track record of TPA Realty Services to every
property we manage.
- Responding in the case
of natural disaster or crisis. We have the capabilities and
relationships to restore operations with extraordinary speed. When a
tornado completely disrupted Peachtree Corners, our tenants were back
in business amazingly fast compared to other affected properties in the
area. In fact, some of our suppliers reported for duty as soon as they
heard we were affected, without waiting to be called.
- Providing security
from meeting the specific access needs of each tenant, to protecting the
overall property. We maintain 24/7 security of grounds and interior
spaces, utilizing monitors and special technology where needed. Any security
issue brings a very aggressive response from our team including working closely with local law enforcement or private security as appropriate.