Total Systems, Inc. provides a comprehensive range of
consulting services for all products and services supported. This high level
of service begins with the sales and selection process and continues to the
full realization of your system implementation.
TSI's sales consultants are experienced industry
professionals who accurately assess the situation of a client to help design
the best possible system to help your business thrive. In addition to their
own experience, they have on call a range of expertise within our industry
and other professional contacts of consultants and experts.
Our software and systems consultants have backgrounds in
business, accounting and software systems. They provide a wealth of
experience when implementing a new system or upgrading an existing one.
And our software designers and programmers are the best in
the business. They provide services from simple appearance and behavior
modifications to complex multi-module system redesign and modification. SOFTWARE
The selection of the right implementation team is just
as important as the selection of the software. Today (and tomorrow
increasingly) the sales automation, contact management or customer
relationship management software must not only integrate well with the
operating system but with other applications and peripheral devices. The
most effective consulting firm must not only be fully adept with the
enterprise application but the client environment as a whole
TSI is in a unique position to evaluate the current and
desired processes of your firm, translate those into system requirements and
then offer a custom solution using one of the strongest enterprise
applications available on the market. Why unique? Our
knowledge-base spans more than several hundred implementations ranging from
one or two to over several hundred users in a local, state, regional,
national and international deployment. Compound that experience with a
deep knowledge of the industry's leading "CRM" software for small to
medium-sized businesses, and our commitment to the customer, and you'll find
that TSI is unparalleled in its ability to deliver a solid solution.
We use a structured approach to both the analysis of a firm's requirements
and the implementation of the solution. This structure reduces the
possibility something or someone was left out of the solution. In
addition, the consultants involved with the analysis and selection process
are the Project Managers for the implementation process.
IMPLEMENTATION, ROLL-OUT and SETUP
With the client's active involvement, Total Systems
designs an implementation strategy given your resources and time frame.
We seriously consider the change implications in your business during
the role-out, implementation and setup time. TSI also has Front
Office (CRM), Internet Specialists, Programming, and IS (hardware)
specialists available to assist in the implementation process that will
run on your platform. We provide the total solution so you don't have to
manage the integration of competing interests.
The implementation and support team at TSI has no rival. Our
consultants have an average of 10+ years experience with their
respective applications. Nearly10% of our consultants' time is spent in
continuing education in both the CRM software itself and in the
supporting technology. We not only fully plan and execute the enterprise
solution, but we will provide guidance in related technologies. Learn
more about our general consulting services.
In support of the software we implement, we provide both on-site and
classroom training. Our approach to implementation is as structured as our
approach to systems analyses. Because of this, our clients have
experienced a well-managed system conversion. Our planned quarterly
follow-up calls ensure that the client is getting a return on its
investment, and taking advantage of any new technologies.
Our post-implementation technical support group is equally experienced
and educated. Calls are returned quickly, and if necessary, the issue
is resolved over the telephone or via the Internet.