Questions & Answers

By: Tilley  09-12-2011
Keywords: sun protection, Ultraviolet Protection, Uv Testing,

FIT QUESTIONS

How should my Hat fit?

The Tilley Hat fits more comfortably than other hats. It’s designed to be worn low on your head and slightly loose. It should be held on by gravity, not by painful pressure on your forehead! For the proper fit, you should be able to easily insert two fingers, flat, between the middle of your forehead and the front of the Hat. The Hat should be loose enough that you can rotate it to the left and right, and lift it up and down, without friction on your forehead. When it’s windy, use the cord!

How do I make the Hat tighter?

  • Spread the knots on the back cord as far as possible.
  • Gently pull on the front cord until the back cord is taut (stretching from eyelet to eyelet).
  • With the back cord behind your head, put the hat on and adjust the back cord to the desired tightness.

How do I adjust my Tilley Hat for windy conditions?

How do I adjust the back cord on my Tilley Hat?

To tighten the back cord, simply slide the knots away from each other.

How do I tuck away the cords inside the crown?

  • Slide the knots towards each other until they’re about two inches apart.
  • With a flick of your wrist, plop the cords into the crown. You can also tuck part of the cord into the pocket in the crown.

What do I do if my Tilley Hat shrinks?

When the Hat is dry, simply re-stretch it, like an American sailor showed us, by putting your knee in the crown, and pulling firmly on the opposite side.

Although we have mercilessly pre-shrunk the Hat, the cotton and hemp will always contract and expand, much like denim jeans. Whenever you'd like the Hat a bit looser - on those hot, muggy days for instance - take it off and give it a quick re-stretch.

What makes the Hat float?

It is a combination of features, but primarily it's the floatation device in the crown of the Hat, and sometimes also in the brim.

SUN PROTECTION QUESTIONS

What is UPF? Is it similar to SPF?

UPF stands for Ultraviolet Protection Factor. A UPF rating is granted to apparel or gear that has been tested and proven to block a certain amount of ultraviolet radiation. UPF is similar to SPF, except that UPF means UV testing was conducted with equipment rather than on people's skin. SPF rating only applies to lotions applied directly to the skin, not fabrics.

Does this mean if you wear a Tilley Hat that you no longer need to wear sunscreen?

NO! The UV percentage refers to the ability of the fabric to block the sun, not necessarily how much protection the person under it receives. This is all relative to where the sun is positioned in the sky (the time of day), as well as how much sun is being reflected from the surface of water, sand, snow, pavement and so forth.

In addition to wearing a Tilley Hat, we strongly recommend the use of sunscreen with a minimum SPF rating of 15, as well as wearing sunglasses with UV filters.

What Tilley Hat styles have been approved as an excellent form of protection?

The fabrics that have been rated UPF 50+ for all Tilley Hats are as follows:

  • All Cotton Duck Hats: T1, T2, T3, T4, T4IS, T5
  • All Cotton Duck Hats with 3” mesh in crown: TM10, TM11
  • All Organic Cotton Hats: T4MO, T5MO
  • All Waxed Cotton Hats: TWC4, TWC5
  • All Lighterweight Nylamtium® Hats with 3” mesh in crown: LTM8, LTM9
  • All Lighterweight Nylamtium® AIRFLO® Hats with 3/4” mesh in crown: LTM2, LTM3, LTM5, LTM5A, LTM6, LTM6C, LTM6IS
  • All Lighterweight Nylamtium® Hats: LT3, LT5, LT6
  • All Nylon Waterproof Hats: TWP1
  • All nylon/Spandex – Lightweight Breathable Hats: LT1B, LT5B, LT6B, LT8B
  • All Hemp Hats: TH4, TH5, TH8, TH9
  • Lighterweight Nylamtium® Tilley Tuckaway Cap: TTMC
  • The Raffia Hats: R2, R3, R4, R5, R6
  • The Tilley Fedora: TF1
  • The ‘Soft Shell’ Winter Hat: TW5SS
  • The Tilley Winter Hat: TW2
  • The Tilley Tec-Wool Hat and Cap: TTW2, TTWC
  • The Casablanca Hat: TCH1
  • The Oslo Hat: TOS1
  • The Tilley Cosmopolitan Hat (TWF3)
  • The Tilley Montana Hat (TWF1)
  • The Tilley Town Fedora (TWF2)
  • The Tilley Fedora (TF20
  • The Tilley Pub Cap (TPC)

The fabric used to make the Kids “Top Notch” Toppers has also been rated UPF 50+, the maximum UPF rating given to fabrics.

How do I return an item for exchange or refund?

If your new purchase doesn't fit, send it back. If the colour doesn't suit you, send it back. If a new item has not been worn or washed, we'll cheerfully exchange it for one of the right size or colour. If the new item isn't quite what you expected, we'll refund the purchase price.

In the USA mail it to:
Tilley Endurables
Attn: Returns Dept.
3176 Abbott Road
Building A
Orchard Park, New York
14127, U.S.A

GUARANTEE/SERVICE QUESTIONS

What is the Tilley guarantee?

We pride ourselves on making the finest outdoor hats and travel clothing in the world and treating our clients in the fairest way possible. If there is a problem caused by poor workmanship or faulty material, please send your freshly washed garment to us and we'll repair or replace the garment free - whatever's fair. Exclusions: normal wear and tear and damage caused by misuse or improper care.

Our Classic Weight AdventureCloth Classic Shorts, VOMP (Vest-Of-Many-Pockets) and all jackets, pants, vests, shorts and skirts in Different Drummer Legends will be REPLACED FREE IF THEY EVER WEAR OUT. 'Wearing out' means rubbing a hole through an item through abrasion. If it rips (it could happen) we will repair it as economically as possible for you. If the zipper breaks or such, send the item back to us and we'll gladly repair it for you.

Unbleached Tilley Hats will be replaced free if they ever wear out, mildew, or shrink.

The Hats included are:

  • All Cotton Duck Hats: T1, T2, T3, T4, T4IS, T5
  • All Cotton Duck Hats with 3" mesh in crown: TM10, TM11
  • All Organic Cotton Hats: T4MO, T5MO
  • All Waxed Cotton Hats: TWC4, TWC5
  • All Lighterweight Nylamtium® Hats with 3" mesh in crown: LTM7, LTM8, LTM9
  • All Lighterweight Nylamtium® AIRFLO Hats with 3/4" mesh in crown: LTM2, LTM3, LTM5, LTM5A, LTM6, LTM6C, LTM6IS
  • All Lighterweight Nylamtium® Hats: LT3, LT5, LT6
  • All Nylon/Spandex - Lightweight Breathable Hats: LT1B, LT5B, LT6B, LT8B
  • All Waterproof Nylon Hats: TWP1
  • All Hemp Hats: TH3, TH4, TH5, TH8, TH9
  • Lighterweight Nylamtium® Tilley Tuckaway Cap: TTMC
  • The "cold" weather hats: TW2, TW3 - Winter Hats, TTW2, TTWC -Tec-Wool Hat and Cap, TOS1 - Oslo Hat, TCH1 - Casablanca Hat, TWF3 – Cosmopolitan Hat, MH1 - Mistral Hat, LPC - La Cloche, TIC1 - Tilley Ivy Cap, TCC - Tilley Country Cap, the TWF1 - Tilley Montana Hat, TWF2 - Town Fedora, TWA1 – Aviator Hat and TPC - Tilley Pub Cap. The guarantee is void if these hats are washed. They must be dry-cleaned.
  • The TF1-Fedora, TF2-Fedora and the TAC1-Tilley Ascot Cap. These Hats must only be spot cleaned with a soft-bristled brush or the guarantee is void. Do not dry-clean or wash the Fedora or Ascot Cap.
  • The ‘Soft Shell’ Winter Hat: TW5SS is washable

And don't forget: Tilley Socks are guaranteed 'all-holes-barred' for 3 years.

How do I return an item for exchange or refund?

If your new purchase doesn't fit, send it back. If the colour doesn't suit you, send it back. If a new item has not been worn or washed, we'll cheerfully exchange it for one of the right size or colour. If the new item isn't quite what you expected, we'll refund the purchase price.

Please include the Tilley Returns Form sent with your order or a copy of your invoice along with a note explaining how we can satisfy you. Please be sure to include your Name, Address and Telephone Number in case we need to contact you.

In the USA mail it to:
Tilley Endurables
Attn: Returns Dept.
3176 Abbott Road
Building A
Orchard Park, New York
14127, U.S.A

How do I get a replacement under the guarantee policy?

Our Classic Weight AdventureCloth Classic Shorts, VOMP (Vest-Of-Many-Pockets) and all jackets, pants, vests, shorts and skirts in Different Drummer Legends will be REPLACED FREE IF THEY EVER WEAR OUT. 'Wearing out' means rubbing a hole through an item through abrasion. If it rips (it could happen) we will repair it as economically as possible for you. If the zipper breaks or such, send the item back to us and we'll gladly repair it for you.

Unbleached Tilley Hats will be replaced free if they ever wear out, mildew, or shrink. Please refer to "What is the Tilley guarantee?" above for specific details.

Tilley Socks are guaranteed 'all-holes-barred' for 3 years.

Please send us your worn-out item for a new replacement.

We would love to hear the story behind your Tilley Hat's adventures leading to its retirement. With your permission we may even publish your words in a future catalogue or advertisement.

In the USA mail it to:
Tilley Endurables
Attn: Returns Dept.
3176 Abbott Road
Building A
Orchard Park, New York
14127, U.S.A

We'll also cheerfully replace guaranteed items at one of our family-owned stores in Toronto, Mississauga, Montreal or Vancouver.

If you would like to choose another style for your replacement item, you may. We'll apply the current catalogue price of your worn-out Tilley to the new item and you can pay the difference, if any, by credit card. No refunds.

How does Hat insurance work?

If your Tilley Hat or Cap has been irretrievably lost, stolen or destroyed, within two years of the purchase date, you may replace it with the exact same style for one-half the present catalogue price, plus taxes and shipping. (If you want another style, we'll credit you 50% of the current catalogue price for the style you lost.) To claim under the insurance policy:

  • Send your Straight-Shooter's Statement of Loss form, which should be in the 'Left Side of Your Bottom Dresser Drawer' if you followed Alex Tilley's advice. OR send us proof of purchase (e.g. sales receipt) with your name, mailing address and hat style and size.
  • Mail the information to: Tilley Endurables, Attn: Returns Dept., 3176 Abbott Road, Building A, Orchard Park, New York, 14127, U.S.A

How do I know what Hat style I have?

Our representatives are highly trained to identify your Hat if you call us and provide the following information.

  • Fabric: Is it cotton, nylon, hemp, raffia, wool, fur felt or Ultrasuede®?
  • Does the brim have snaps on it?
  • Is the brim oval or round?
  • What colour is it?

You may view all of our Hats on this Internet site under "Tilley Hats".

Care QUESTIONS

How can I remove the sweat stains from my Hat?

Wash your cotton duck, nylon or hemp Tilley Hat frequently or sweat stains may bond to it. We have found no universally applicable way of getting these stains out; perspiration is composed of many chemicals, and the composition of each person’s sweat is unique. Sweat may also eventually rot the fabric, and it will disintegrate. As you do with all clothing, wash your cotton duck, nylon or hemp Tilley Hat often.

Some Tilley fans have had some success with Palmolive® dish detergent and warm, not hot water. Once the Hat is wet you can pour the detergent directly on the stained area and use a medium to soft brush, even a toothbrush, to scrub the area. Rinse in cool water, reshape and let it air dry.

Do not bleach.

Our cotton Hats can turn yellow if washed with a detergent that contains a “whitener”. If that should happen, use TINTEX® Colour Remover to restore it.

The Raffia Hat cannot be washed, but can be spot cleaned with a soft, dampened cloth. The removable sweatband piece at the front of the Raffia Hat may be hand-washed in warm water and soap and then air-dried.

The Fedora's (TF1 and TF2) must only be spot cleaned with a soft-bristled brush or the guarantee is void. Do not dry-clean or wash the Fedora. Tilley Winter Hats (TW2), Tilley Ivy Caps (TIC1), Tilley Montana Hat (TWF1), Tilley Town Fedora (TWF3), Tilley Tec-Wool Hat (TTW2), Tilley Tec-Wool Cap (TTWC), Tilley Aviator Hat (TWA1), Tilley Cosmopolitan Hat (TWF3), Tilley Oslo Hat (TOS1) and Tilley Pub Cap (TPC) require dry-cleaning, not washing.

Keywords: sun protection, Ultraviolet Protection, Uv Testing,

Other products and services from Tilley

09-12-2011

Made in Canada

Some exceptions are the world's best socks, made to our UNHOLEY specifications in Iowa, and the water bottle created out west for us in Washington. We aim for clothing you can launder in a hotel sink in the evening, hang to dry, and wear neat and ready to go to breakfast. Function is important also, but not at the expense of comfort, and we've made sure all our Tilleys age ever so gracefully.


09-12-2011

Gift Certificates and Free Gift Boxes

To make your gift-giving much easier, we will present your gifts wrapped in paper and closed with a Tilley seal in an elegant presentation box. We'll ship the gift certificate and catalogue in an elegant Tilley gift box and prepare a handwritten message of your own choosing. We’ll enclose all your Tilley gifts in complimentary gift boxes – complete with an elegant bow and gift card. Why not give a choice with Tilley gift certificates.


09-12-2011

dxBase Goodies - Default

Ryan works for Free The Children, and had just completed a visit to Kenya where they helped to build some schools, visited with Maasai warriors, celebrated New Year’s with the Maasai as well as the Kenyan Boys Choir. My mother, Mary Prime, gave my son, Ryan Bolton, the Intrepid Bag for Christmas. In the picture he is on a layover (in Zurich) from Kenya back to Canada.


09-12-2011

Sun Protection

We worked closely with researchers to determine that all Tilley core fabrics will minimize vacationers’ exposure to the sun from head to toe, protecting them from damaging rays without putting a damper on their holiday activities. Having the clothing tested was important, but we want to protect our clients from head to toe and that is why all Tilley Hats and all Tilley Socks are rated as providing Excellent UV Protection.