Information about Purchasing from Us

By: The Green Spot  09-12-2011
Keywords: shipping

Page Intro: Here’s everything you’ll want or need to know about ordering from us. Information such as details, , , our , online , , a look at , our , and a short . If you need additional help, please visit our separate page.

Ordering Details

First, please bear in mind these important points:

  • Always provide your full contact details so we can get in touch with you if there’s a question.

Bug Ordering Deadlines

The daily Monday through Friday cutoff time is 3:00 pm Eastern Standard time when ordering by telephone or fax), in observance to the other deadlines shown below. In most cases, if you need the organisms by the following week, you must order by this time. The deadline is 1:00 pm if the order is made online, by email, or is a distributor order. In case you don’t know, you requested this page at 2:11 am Eastern time.

Allow two weeks (or much longer)
Outdoor (quad) bumblebee hives. If possible, order bees as early as possible. The backlog for Quad hives can grow to 12-14 weeks quickly.
Order by Wednesday
Chrysoperla rufilabris lacewing larvae in the hexcell unit.
Order by Thursday
Aphidius ervi, Aphelinus abdominalis (not detailed on site), Aphidius colemani, Dacnusa siberica, Diglyphus isaea, Eretmocerus eremicus, Orius insidiosus, Feltiella acarisuga, Podisus maculiventris, and Cryptolaemus montrouzieri.
Order by Friday
All other biocontrols.
Order Anytime…
…or during business hours by phone: Non-perishable products, nematodes (1 million size and solid type) and ladybugs (Hippodamia convergens). The latter two can be ordered and shipped the same week if ordered by Wednesday noon.

There are no deadlines for ordering in-stock hard goods. They will usually ship the day you order them observing the daily times listed above. Deadlines apply to all live organism orders.

Telephone and Visitation Hours

Our telephone hours are from 8:30 am to 5:00 pm Monday through Thursday, and 8:30 am to 4:00 pm on Fridays. We are closed on most major holidays and on weekends. If you wish to visit us, we kindly ask that you make an appointment, even during — we are not a retail outlet. All times are Eastern.

Payment Options

We accept Visa, MasterCard, Discover, and American Express credit/debit cards. When ordering online you may also pay by sending funds via your PayPal account if you have one, or bank transfer, e-check.

Payment for offline orders may also be made by company or personal check. This must be sent in advance (and it must cover shipping) or you may be billed as we do offer limited credit to most commercial, academic, governmental, and institutional accounts upon request, pending approval. Purchase orders (PO) are generally accepted from these accounts (you may reference a PO number when ordering online if you are using a purchase card). Where it does apply, billing terms are 25 days, net, for those accounts, 15 days, net, for other approved accounts, and 30 days, net, for active distributors). Reasonable late charges will apply to delinquent accounts.

Our Guarantees

Live Goods

We guarantee the organisms we ship within the United States including Alaska but not Hawaii or the territories to arrive alive and capable of performing as advertised. Claims, if any, must be telephoned in as soon as possible with the suspect unreleased organisms close at hand and treated as if alive (they may need to be returned and we may want to ask you questions or try a few things). Most times they are “resting” and we know how to “wake them up.” Really. This guarantee is only available to those receiving their biocontrol product via a delivery means which results in an overnight-only transit period, whether the shipment is made by ground or air. There are a few exceptions to this: Ladybugs ship guaranteed via second day air; international shipments, including Canada, are not guaranteed at all. Shipping costs are not refunded or credited. Keep reading for .

Other Goods

Guarantees of our IPM and Educational products offered by manufacturers will be extended where feasible, otherwise our standard guarantee is to allow the return of new, unopened, unused goods within a reasonable period of thirty days for a refund, credit, or exchange. Shipping costs are not refunded or credited. Exchanges, depending on the reason, may be subject to additional shipping.

Online Sales Icons

Want to save or find new items, look for any of the following markers and you may find some savings — or at least something special or new:

Shop Icons Legend
- This item is not available at the moment. Since the item could be on backorder for a while, it’s best to call 603.942.8925 before ordering. Better safe than sorry.
- Get ‘em while they last. Items marked as closeout items are no longer being made or we’re not going to restock.
- New item to us anyway. Items marked with this are new offerings. Try them and let us know what you think.
- New bug to us anyway. Biocontrols marked with this are new offerings. Try them and let us know what you think.
- New book to us anyway. Books marked with this are new offerings. Read them and let us know what you think.
- Generally this is used to mark a new and exceptional book. We may or may not have a current Hot Pick.
- Items marked with this icon have limited availability. Generally it’s best to call 603.942.8925 about said items before ordering. Better safe than sorry.
- Means we have something nobody else does… besides fantastic quality, great prices, reliable shipping, wonderful service, and comprehensive support.
- More than likely you probably won’t see this since sold out items will be removed from our shop.

Keywords: shipping

Contact The Green Spot

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Other products and services from The Green Spot


Purchase Our Good Bugs Online

These aphid predatory midges are great in trees and greenhouse tomatoes and other crops. Green lacewings are aggressive predators of aphids and other soft-bodied pests. These aphid parasitic mini-wasps are supplied as ready-to-emerge mummies. These aphid parasitic mini-wasps are supplied as pre-fed. Excellent for prevention and low infestation management. Aphidoletes aphidimyza - midge pupae in hangers.


Sticky Traps and Other Tools for the Scout

The placement of sticky traps should be either on the surface of the soil, or 2-3 inches above the plant canopy. In some crops — those 2 to 8 inches or so — but not all, this allows the use of convenient metal trap stakes. The products on this page are helpful to the pest management scout. Use yellow sticky traps to trap/monitor most pests. Yellow and Blue Sticky Traps.


Purchase Other Related Goods and Services

Our small logo on the front, and the Green Beast on the back with “Good Bugs Rule!. This 140-pixel square ad offers maximum exposure. Ad Design Service - professional graphics design. Green Spot Tee Shirts - to show bugger pride. Text Advertising - economical opportunity.


Purchase Biocontrols, IPM Goods, and Books Online

While we still feel the phone is the best way to order, we now offer online ordering convenience. The be sure to check out the purchasing information linked from the paragraph above. Before ordering, be sure to check out our and short-term storage, handling, and. For years we had resisted selling our products online. Purchase Our Good Bugs Online.


Purchase Our IPM Products Online

These 12-inch stakes are useful for placing sticky traps in greenhouse crops like plugs and flats of small annuals. Use these traps to scout for pests by monitoring the number of trapped pests each week. Yellow Sticky Traps - 3×5 monitoring/trapping cards. Diatomaceous Earth - insect barrier powder. These mini-scopes help a lot.


Books and Educational Aids Online

This title also offers a well-rounded view of IPM, but it’s mainly geared towards the needs of small growers and gardeners. A very modern, very complete book capable of answering most of your biocontrol and IPM questions. Rodale’s Controlling Pests & Diseases - by Michalak & Gilkeson. Knowing & Recognizing - by Malais & Ravensberg.