St. Croix Rods - Service and Warranty

By: St. Croix Rods  09-12-2011
Keywords: rod, Discount Shipping

SILVER STAR SERVICE PLAN

The fact that you’re reading this probably means you’ve got a damaged rod. Rest assured that our goal is to get you fishing with it again as soon as possible. Now, if you’re convinced that our error led to its demise and you know the warranty has not expired, then our Silver Star Plan is your best solution. Here’s how it works.

1. Write a note explaining the problem. Send the note, a check for $20* and your entire rod to St. Croix. We suggest using our Discount Shipping Program, which is described elsewhere on this page.

2. If your rod was damaged due to faulty workmanship, then of course we will cover the cost of the repair or replacement during the warranty period.

3. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we’ll advise you of the additional cost to repair or replace your rod.

* The $20 charge applies to USA and Canadian customers, only. The charge for shipments to all other countries is $30 .

Acceptable methods of payment include personal check (drawn on a USA bank account) and credit card (VISA, MC, American Express, Discover).

GOLD STAR SERVICE PLAN

Ahh.but what if you’re not registered as the original owner of the rod. Or your buddy stepped on your rod, or slammed it in a car door, or worse yet, used it to free a snag. No worries. St. Croix’s Gold Star Plan eliminates the uncertainty of a dubious warranty claim. Here’s what to do.

1. Return your damaged rod to St. Croix. Use our Discount Shipping Program to save money.

2. Include a note requesting our Gold Star Service, along with a check for $50 to cover the repair or replacement of your rod. Our Technician will determine whether to repair or replace your rod keeping in mind we’ll only repair it if we can make it perform like new.

3. That’s all there is to it. And there’s no additional s&h charge for customers in the USA. Canadian customers must pay an additional $20 for s&h, and all other International customers must pay an additional $30 for s&h.

Acceptable methods of payment include personal check (drawn on a USA bank account) and credit card (VISA, MC, American Express, Discover).

GOLD STAR + UPGRADE PLAN

Understandably, you’re feeling pretty badly about your damaged `Croix. So why not make the best of a bad situation and treat yourself to that higher-performance model you’ve been dreaming about? With our Upgrade Plan, you receive a brand new rod with a fresh new warranty. Here’s how you do it.

1. Return your damaged rod to St. Croix. Use our Discount Shipping Program to save money.

3. That’s all there is to it. And there’s no additional s&h charge for customers in the USA. Canadian customers must pay an additional $20 for s&h, and all other International customers must pay an additional $30 for s&h.

Acceptable methods of payment include personal check (drawn on a USA bank account) and credit card (VISA, MC, American Express, Discover).

Interpreting the Age of the Rod from St. Croix's Serial Number

Since 2001, every St. Croix rod has a unique serial number. This number is located on the rod blank just above the handle. According to St. Croix's Service Policy, the date contained in the serial number will be used to determine the beginning of the warranty period, unless the warranty registration information was submitted within 30 days of purchase.

The first letter of the serial number stands for the year:
A = 2001; B = 2002; C = 2003; D = 2004; E = 2005; F = 2006; G = 2007; and so on.

The second letter of the Serial Number stands for the month:
A = Jan; B = Feb; C = Mar; D = Apr; E = May; F = Jun;
G = Jul: H = Aug; I = Sep; J = Oct; K = Nov; L = Dec

The remaining numbers are for St. Croix's internal use.

You must return the entire rod, including broken parts. Include a note with your name, address, and telephone number. Include the appropriate payment for the service plan selected. (Refer to Silver Star, Gold Star, and Gold Star+Upgrade Plans at the top of this page.) Disposable shipping containers are preferred by us.

RETURN RODS TO:
Attention: Service Department
St. Croix Rod
856 4th Avenue North
Park Falls, Wisconsin 54552
Phone: 715-762-3226 or 1-800-826-7042
Fax: 715-762-3293

To save freight costs, Canadian Customers may ship rods to the address below. Please place all paperwork inside the shipping carton because customs officials will remove paperwork on the outside of the carton.

St. Croix Rods

The information in this article was current at 06 Dec 2011

Keywords: Discount Shipping, rod

Contact St. Croix Rods

Email - none provided

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