Customer Service

By: Spyville  09-12-2011
Keywords: Customer Service

guaranteed by the manufacturer for 1 full year or longer unless stated otherwise. The warranty work is

provided by either us or the manufacturer. Please call us at 1-866-779-8455 for warranty mailing address.

Please have your order number ready. LLC P.O. Box 355 Monterey, TN. 38574

Hours: 10am - 5pm (CST) Monday-Friday has been in operation since 1997.

We are a real Spy Shop. Our owners and employees consist of Private Investigators, retail specialists,

 networking and web design professionals. You can be sure that when you call or visit us in person or

online you will be in contact with a representative that has a vested interest in customer service and satisfaction.

 best to give reliable descriptions for each item. If you notice an error please contact us at


call us toll free 1-866-779-8455 with any questions or to place an order. We ship most items same day from

Tennessee, if the order is placed before 3:00 PM CST. We do sometimes ship from an alternative location

(Known as drop shipping) if the item is not in stock in our facility. We try to keep all of our items in stock here

but from time to time we do run short of stock that is when we use a drop ship service provided by our suppliers.

Unlike many other companies we answer our own phones. So you may be asked to leave a message from

time to time, rest assured we make every attempt to call back whenever possible. Please be sure to Leave a

name and a number so we can contact you. Often times we receive messages that do not have names and

we usually do not call if we are unsure who to speak to as this may someone else know what you are doing.

Our average phone call is approx 10 minutes. If you choose not to leave a message, please feel free to call back

We use the equipment we sell. We actually handle the equipment and try it here in our location before selling it.

We do not follow the large corporation methods of just putting everything on a website and trying to sell everything.

You can be sure that someone here  has used the items we sell even if just to connect it and test it for a

few minutes. With this method we are able to provide real tech support not just read a manual and tell you what it says.

Our suppliers are also picked carefully and we expect them to not only provide products but offer our customers support

beyond what we have encountered.

Keywords: Customer Service