SpeedyPin LLC FAQs » Products » Policies

By: Speedypin  09-12-2011
Keywords: customer support, Phone Cards, Phone Card

SpeedyPin is an online prepaid phone card retailer. We purchase some of the phone cards we sell from other telecommunications carriers who create and service those cards. In the unusual event that performance issues arise with a phone card sold on our website, or that you do not receive the terms and/or rates advertised for a phone card sold on our website, it is the carrier's responsibility to provide an adequate remedy. Included with every order that we process is a toll-free customer support phone number for the carrier who services the phone card.

If a carrier is unable to provide a satisfactory remedy, customers must contact SpeedyPin within 30 days of the original purchase date to begin an inquiry. We will intervene on your behalf with the carrier to have a phone card or lost minutes promptly replaced, or we will provide you with additional minutes to make up for a defect unresolved by the carrier.


SpeedyPin's guarantee applies only to your most recent purchase. We will not refund time or money for subsequent purchases or use of the same phone card. If your experience with a particular phone card has proved to be unsatisfactory for a particular country, international cell destination, or otherwise, please do not purchase, recharge or continue to use the phone card.

If the prompt of available minutes is incorrect, do not use the phone card. Please, immediately contact the phone card carrier's customer service for a resolution. Likewise, continued use of a phone card which provides anything other than the rates and/or billing advertised on our website will nullify SpeedyPin's guarantee.

SpeedyPin's guarantee is limited to the original retail purchase and is non-transferable. Warranty claims must be made within 30 days of the original purchase date. All phone card sales are final and nonrefundable.

SpeedyPin's customer support team, per company policy, may file an exchange request. Decisions can take up to 3 to 5 business days and not all exchange requests are accepted.

SpeedyPin's liability will not exceed the original purchase price of a defective phone card. SpeedyPin makes no warranty of its phone cards with respect to incidental, consequential, or other damages.

SpeedyPin's guarantee does not include usage with any VoIP product or service.

SpeedyPin can accept returns only in the event of a defective phone card (PIN). Please view our guarantee, however, for other remedies if you are having trouble with your phone card (PIN).

SpeedyPin makes all commercially reasonable effort to ensure the high quality of its products and to provide you with the most up-to-date information regarding phone card features and rates.

We guarantee the phone cards we sell to operate according to industry standards. If any product sold by SpeedyPin should fail, a replacement or refund will be made.

Rates, however, are subject to change without notice.

No additional warranties are given or implied, except by written agreement of SpeedyPin's management. SpeedyPin.com's liability will not exceed the purchase price of its defective products. SpeedyPin.com makes no warranty of its products with respect to incidental, consequential, or other damages.

Keywords: customer support, Phone Card, Phone Cards, Prepaid Phone, prepaid phone card

Other products and services from Speedypin


SpeedyPin LLC FAQs » Products » Rates

When calling most countries outside North America, it is typical for calls to cell phones to cost more than calls to regular telephones or "land lines.. International cell rates are determined largely by the receiving cell phone company but are charged to the caller. Most phone cards will give fewer minutes for calls to international cell phones.


SpeedyPin LLC FAQs » Products » Lost Minutes

If, however, you received fewer minutes than expected after using the card, please note that some cards have taxes or various fees. This could happen if the phone rings more then 4 times or equivalent to 30 seconds without a connection. Please review the product detail page for your card to view the cell phone rate. Carriers will consider this a connection and will deduct minutes for rounding.


SpeedyPin LLC FAQs » Products » Card Performance

Such issues are typically short in duration and after a short while the toll-free access number will be accessible again. A toll-free number may be inaccessible when phone card switching equipment is being tested or upgraded. What if my card's toll-free access number is busy or down. What should I do if the quality of my connection is poor.