Call/Contact Center Data Collection Software

By: Spectrum  09-12-2011
Keywords: Call Center, data collection, call centers

Spectrum call/contact center data collection software collects raw data from your various data feeds including a variety of industry standard tools. Call centers are especially challenged with raw data being stored in separate locations and not readily accessible for reporting and analytics to the call center manager. A superior reporting and performance metrics solution begins with the ability to collect data from those siloed data locations.

Keywords: Call Center, call centers, data collection

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