Call/Contact Center Data Collection Software

By: Spectrum  09-12-2011
Keywords: Call Center, data collection, call centers

Spectrum call/contact center data collection software collects raw data from your various data feeds including a variety of industry standard tools. Call centers are especially challenged with raw data being stored in separate locations and not readily accessible for reporting and analytics to the call center manager. A superior reporting and performance metrics solution begins with the ability to collect data from those siloed data locations.

Keywords: Call Center, call centers, data collection

Other products and services from Spectrum

09-12-2011

Call Center Unified Reporting - Contact Center Reports

An important part of Unified Contact Center Reporting is the ability to generate accurate reports for all levels of the call center and in the manner that is most appropriate. Call Center Unified Reporting summarizes data into contact center reports that are appropriate for each level of the contact center. Spectrum provides six methods of reporting to meet any call center reporting requirement.


09-12-2011

Call Center Reporting - Wallboard Software

Spectrum's call center reporting and wallboard software provide immediate stasticis on agent, team and group level status. Contact Center Statistics for the group and agents from the ACD, CRM, WFM and more. Managers need to know what the status of the call center is at any point in time. Reporting is the most requested feature from today’s Call Center Manager. Available and affordable for SMB Call Centers.


09-12-2011

Customer Service/Help Desk Ticket Reporting

Our help desk/customer service reporting solution is designed to help customer service call centers & help desks achieve top results & high customer service levels. Spectrum extracts data from ticketing systems and CRM to provide real time reports that assist the help desk in achieving their goals. Spectrum knows that most true help desk operations have very unique information requirements that differ from the call center.