Call Center Unified Reporting - Contact Center Reports

By: Spectrum  09-12-2011
Keywords: Call Center, call centers

Call Center Unified Reporting is a subset of Unified Contact Center Reporting (UCCR). Call Center Unified Reporting summarizes data into contact center reports that are appropriate for each level of the contact center. The contact center reports data is collected using Contact Center Activity Monitoring. The problem for most call centers is creating reports that have the correct information and is presented in the best way possible.  Spectrum has six ways of presenting information to the contact center.

Key Benefits

  • Agents, team leaders, managers and senior management have unique display requirements. Having six ways to see data meets those requirements;
  • Flexibility and mobility are both covered with the reporting methods available;
  • Unified reports summarize all data into reports for each level of the contact center. Each level sees only the information they need to take proactive actions.

An important part of Unified Contact Center Reporting is the ability to generate accurate reports for all levels of the call center and in the manner that is most appropriate.  Spectrum provides six methods of reporting to meet any call center reporting requirement.

Keywords: Call Center, call centers

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