Call Center Reporting - Wallboard Software

By: Spectrum  09-12-2011
Keywords: Call Center, Wallboard Software

Spectrum's call center reporting and wallboard software provide immediate stasticis on agent, team and group level status.

Reporting is the most requested feature from today’s Call Center Manager.  Managers need to know what the status of the call center is at any point in time.  Without statistics the call center can be moving along blindly.

  • Contact Center Statistics for the group and agents from the ACD, CRM, WFM and more.
  • Delivered to you, your agents, team leaders and managers automatically and in real time
  • Available and affordable for SMB Call Centers, too
  • Unique KPI’s that your ACD cannot provide

Keywords: Call Center, Wallboard Software

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