Retail Store Hours:Monday to Friday: 11am to 7pm Saturday: 10am to 5pm Sunday: 11am to 4pmCustomer Service Hours: Monday to Frida

By: South Swell Sports  09-12-2011
Keywords: Customer Service, Ship, Lacrosse

Contact our Customer Service Line.

South Swell was formed in 2001 as a way to help evolve the existing lacrosse community in San Diego, CA. From our humble beginnings as a small summer league and retail outlet, South Swell has quickly become a leading advocate for the growth of lacrosse throughout the Western United States.

With eight lacrosse retail locations in San Diego, Orange County, Los Angeles, Austin and Houston, a lacrosse and field hockey team sales division that is second to none and a thriving ecommerce platform, we are continually taking the South Swell experience to the next level. We carry the very best lacrosse equipment and Adrenaline Apparel that the industry has to offer and we back up our pricing with a Lowest Price Guarantee. If you find an item cheaper somewhere else, we will gladly match the price. Our friendly and knowledgeable staff loves lacrosse just as much as you do and has vowed to always put our customers first.

We think of ourselves as one big family. South Swell is made up of current and former NCAA and MCLA College players, High School players, families and you - together we make South Swell possible.

Sweat, joy, discipline, victory and teamwork await those who start the lacrosse journey. Winning does not happen by accident. South Swell is committed to helping find the path to success by providing expert product reviews, leading edge innovation and a doorway into our world. At South Swell we are committed to getting you into the right gear that fits your level of play, as well as personality.

Featuring products from industry leaders, South Swell Sports is proud to team up with Adrenaline Apparel and carry their entire apparel line with over 50 colors of Adrenaline Socks and other apparel. South Swell also carries top of the line lacrosse equipment from Warrior, Brine, STX , Maverik, Cascade and many more.

Playing since 1st grade, or just picking up the game at 30? No matter - you’re welcome here. So grab your stick and we’ll bring ours; stop talking, let’s play.

Store Managers:

San Diego – Dan Meehan*

Solana Beach – Rob Warner*

Rancho Bernardo – Dan Collins

Lake Forest – Adam Guy

Fountain Valley – Joel Schmidt-Kallas

El Segundo – Will Madrid

Houston – Andrew Baldwin

Austin – Brian Henning

*Designates Regional Manager

Employment Opportunities:

To check for current career opportunities with South Swell Sports, please contact your local store directly during their normal business hours and ask to speak with the store manager.

South Swell

When can I place an order or get in touch with customer service?

What are your customer service hours of operations?

Monday-Friday: 8am-5pm

What are your retail store hours of operations?

Monday-Friday: 11am-7pm Saturday: 10am-5pm Sunday: 11am-4pm *All hours are Pacific Standard Time

What should I do if I am having trouble with your website?

If you are ever having problems don't hesitate to call our toll free number 888-768-8479 and have an employee help you through it. We will gladly work with you in finding the best way possible to assist you while on our website.

Who do I ask for when I have a question or want to place an order?

Any one of our friendly employees will be able to help you over the phone, in one of our stores or at our corporate headquarters.


What are my payment options?

We accept Visa, MasterCard, American Express, Discover, PayPal and Google checkout on our website and for phone orders. We accept cash, check, Visa and MasterCard in our retail stores. Shipping:

What are my shipping options?

UPS Ground, US only. We also Ship USPS Priority Mail for lighter weight items and to PO Boxes or AE & APO Addresses. Guaranteed day of delivery to all 50 states. If orders in Texas and California are received by noon in each area next day delivery will adhere. Orders received after noon will ship the following day.

Do you ship internationally?

Yes we do but the order will take an additional 24 hours to process and shipping prices are subject to change. For any questions regarding our international shipping guidelines, please contact our customer service department. Order Status

When will my order ship?

Orders will ship the same day if your order is in our system by 12pm PST. If your order is placed after 12pm PST your order will ship the following day but we will do everything in our power to get it out that same day.

Has my order shipped?

What if I never received my order?

What if I did not receive my entire order or part of it is missing?

Can I track my order?

We want you to be happy with your purchase from South Swell Sports. If you are in any way dissatisfied, please return the item along with your proof of purchase within 30 days to any South Swell Sports location or return to our Customer Service department via UPS or USPS. • Goods must be in original condition • Custom Helmets may be subject to a 15% restocking fee. We will exchange or replace any equipment/apparel in accordance with the respective manufacturer’s warranty. We will not accept any used equipment/apparel that is not defective or broken. Proof of purchase is required for all warranty exchanges. How do I return merchandise?

We will exchange or replace any equipment/apparel in accordance with the respective manufacturer’s warranty. We will not accept any used equipment/apparel that is not defective or broken. Proof of purchase is required for all warranty exchanges. If a return is needed due to an error on our part, we will send a label through UPS at our expense. If the reason for a return is due to user error – the customer will be required to pay for shipping costs. Please send all returns to:

South Swell Sports Customer Service 24 21st Street San Diego, CA 92102

What happens if I receive damaged or incorrect items?

Not to worry! South Swell will make sure and either exchange the damaged merchandise or refund your purchase. If the merchandise is incorrect we will send a UPS tag and immediately ship out the correct equipment. We ask that you reference the exchange policies before sending items back.

When will I receive a credit to my account?

We will process the refund immediately and it should post to your account within 3 business days. Affiliate Program: Is your lacrosse or field hockey team is looking to raise money for your team? Contact our corporate office to discuss opportunities including a South Swell Sports custom product feed on your team webpage. You can receive up to 10% of every sale! Advertise on South Swell Sports e-commerce platform reaches lacrosse players, parents and families nationwide on a daily basis. What better way to directly reach your customer base. Call our corporate office and we will gladly assist you at 1-888-768-8479. Contact us at Corporate Headquarters:

Customer Service

Retail Store Hours:

Monday to Friday: 11am to 7pm Saturday: 10am to 5pm Sunday: 11am to 4pm

Customer Service Hours:

Monday to Friday: 9am to 5pm (PST)

Keywords: Customer Service, Lacrosse, Lacrosse Equipment, Ship

Contact South Swell Sports


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