Vortisand Customer Service

By: Sonitec  09-12-2011

CUSTOMER SERVICE For Sonitec, having a competitive product and the ability to provide excellent before and after-sales service are essential.

We offer local service through our regional sales and service associates strategically located throughout the world. These companies are supported by our professional team of factory engineers, to insure the end user a smooth transition from purchase to start-up. We provide full training for the use, care, and PM of all our products.

In order to obtain a better understanding of customer satisfaction and to ensure continuous improvement of our products and services, Sonitec Inc. consults its clients through its ASFU program (After Sale Follow Up).

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Other products and services from Sonitec


Installation of Vortisand around the world

Sonitec's impressive achievements in the international arena are due primarily due our innovative technology, competitiveness and astute sales and marketing techniques. Local service is provided through our regional sales and service associates, present in all regions of the United States, Canada, and in other countries.


Vortisand Maintenance Program

Once a day, a technician should take the reading on the backwash counter and filter inlet/outlet pressure, and enter the information into a logbook. In the Spring and in the Fall seasons, verify the media level by opening the Victaulic coupling at the back of the filter. The opening and closing of the valves should be verified. The bearing inside the pump's motor should be greased. A manual backwash should be initiated.


Vortisand Technical Training

They receive the latest up to date knowledge on application, proper model selection and materials of construction, controls integration, serviceability, installation, and start-up. Sonitec regularly conducts technical sales, marketing, and technical sessions for our representatives. These people are professionally trained by our team of factory engineers.