Business/System Analyst Experience
Here are examples of how we have helped clients with Business and Systems Analysis.
Example 1 - ITIL Implementation
A leading telecommunications company was implementing ITIL for supporting its internal infrastructure. The ITIL Service Support processes implemented were:
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
Also implemented was a leading ITIL compliant system as well as dashboard reports. As a Lead Analyst, a Smart PlanIT resource was involved in every aspect of the project, with a significant role in configuring the application, designing the processes and creating a reporting solution as well as implementing the above.
Example 2 - Integration and Acquisition
When one large company acquires another large company, a main goal is to integrate the companies to attain synergies. This leads to a large complicated integration program that has a multitude of projects. A Smart PlanIT resource was involved as a Lead Analyst in several of these projects, including the following:
- Consolidating the telephony support in a central location
- Creating an inventory of all the voice and data circuits
- Consolidating the IP network for all remote offices to a new MPLS network
This project led to a large reduction in operational support costs and increased efficiencies across the company.