Business/System Analyst Experience - Smart PlanIT

By: Smartplanit  09-12-2011

Business/System Analyst Experience

Here are examples of how we have helped clients with Business and Systems Analysis.

Example 1 - ITIL Implementation

A leading telecommunications company was implementing ITIL for supporting its internal infrastructure. The ITIL Service Support processes implemented were:

  • Service Desk
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Configuration Management

Also implemented was a leading ITIL compliant system as well as dashboard reports. As a Lead Analyst, a Smart PlanIT resource was involved in every aspect of the project, with a significant role in configuring the application, designing the processes and creating a reporting solution as well as implementing the above.

Example 2 - Integration and Acquisition

When one large company acquires another large company, a main goal is to integrate the companies to attain synergies. This leads to a large complicated integration program that has a multitude of projects. A Smart PlanIT resource was involved as a Lead Analyst in several of these projects, including the following:

  • Consolidating the telephony support in a central location
  • Creating an inventory of all the voice and data circuits
  • Consolidating the IP network for all remote offices to a new MPLS network

This project led to a large reduction in operational support costs and increased efficiencies across the company.

Other products and services from Smartplanit


Package Selection - Smart PlanIT

Once the evaluation and selection process is complete, our consultants can continue on and assist you with contract management, vendor management and system implementation leveraging the depth of knowledge gained during the evaluation exercise. Our experienced consultants are supported on these engagements by a variety of proprietary tools and techniques developed over our many years of project execution.


Business Process Re-engineering Experience - Smart PlanIT

We facilitated BPR sessions with Business/Systems Analysts, Business Primes, and key stakeholders to demonstrate our approach to BPR and assist the client in planning the remainder of their Process Renewal initiatives. A requirements definition document which allowed their custom software developer to provide a detailed price and estimate for the enhancements to their Credit Management System.


Business Process Re-Engineering - Smart PlanIT

Smart PlanIT's Business Process Renewal Services provide a proven and practical approach to assessing current state processes, defining areas for improvement, detailing process change requirements and implementing desired improvements. Business processes, like technology, become obsolete and inefficient if they do not evolve along with the environment in which they exist.


Business and System Analyst - Smart PlanIT

In order to improve the success rate for complex projects, organizations must not only understand the importance of the requirements definition phase, but must also have an effective approach to manage and execute this important phase. Shorter project duration - using an accelerated approach in the requirements definition phase is an opportunity to reduce overall project duration.


Project Management - Smart PlanIT

Smart PlanIT provides clients with business focused Project Managers who bring a structured methodology combined with practical experience to create a clear direction, deliver quality outcomes and defined business benefits. As your business faces opportunities and challenges, project management becomes a fundamental business competency in order to achieve business objectives.


Project Management Experience - Smart PlanIT

We have worked with clients in the management of projects, both technical and non-technical, to integrate lines of business and realize synergies associated with the merger of two organizations. We bring experience in the management of large business integration projects resulting from acquisition. Plan and manage the migration of external customers impacted by the business integration.