Class action administration - Financial advisory

By: Deloitte & Touche Inc Trustees  09-12-2011

The ultimate goal in any class action administration is to ensure that claims are processed as accurately, consistently and expeditiously as possible. Capacity constraints and conflicting requirements can plague the complex class action administration process, making proper design and execution essential to success. The more efficient the process, the lower the cost, and the greater the funds available for disbursement to the plaintiffs.

Employing an independent third party in this process improves efficiency, provides comfort to participating customers, and adds credibility if the initiative comes under review by a court or other litigating parties.

Deloitte provides an ideal combination of experience, resources, and technology to support all parties in implementing class action court orders. Our class action administration services include:

  • Alternative dispute resolution programs
  • Appeals process support
  • Bank account management
  • Benefit calculation and distribution
  • Claim population identification and notification
  • Claims processing and documentation validation
  • Media campaign coordination
  • Multi-lingual call centre operations
  • Notice, claim form and procedures design
  • Ombudsman assistance
  • Monitoring and oversight
  • Searches for unidentified/difficult to locate class members
  • Settlement agreement structuring
  • Status and tax reporting
  • Voluntary compensation plans
  • Website development and maintenance

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