If we have made a mistake or an item is defective please call 1-800-699-5485 and ask for our customer service department. You must promptly inform us about any defects, shortages, and exceptions within 5 days from receipt of your order or the order is considered complete. THERE ARE NO RETURNS AFTER 30 DAYS.
At our discretion, we will gladly repair or replace the item within 30 days upon receipt of returned merchandise. You must have an RMA number (return material authorization number) with a shipping label/tag issued from Sign Warehouse before sending any item back to us. RMA's are valid for 10 days from issuance. Please carefully follow RMA Procedures (see below) after obtaining an RMA number and shipping label/tag. Items received with an expired RMA number will be refused. ALL PACKAGES WITHOUT A CURRENT RMA NUMBER WILL BE REFUSED.
Before calling our customer service department please be aware of the following policies:
"Consumable" items along with books, videos, software, clip art and CD's cannot be returned.
Color equipment, laser equipment, computers and computer systems, non-stock, and all special order items (including vinyl) are non refundable and non returnable.
All returns must be shipped back in original packaging and in "like new" condition with all accessories. Items for return must be shipped to SignWarehouse, insured for full value against loss or damage, using UPS, FEDEX, or other traceable carrier. We cannot accept COD shipments.
Original shipping and handling fees, as well as return shipping charges are non-refundable.
No credit issued for any item damaged beyond repair.
Returns that are not due to our error will be subject to the following restocking fees:
25% on items returned for exchange or items that qualify for refund.
30% on items returned for exchange or items that qualify for refund if: a. They are not in their original packaging box.
b. Their original packing boxes have been defaced or written on.
c. All accessories and packaging materials are not returned. 60% on items damaged, but repairable, returned for exchange or that qualify for refund.
Please Note: At our discretion, a product may qualify for replacement before it is shipped back to us for inspection and replacement. In this event, our customer service department will issue an authorization for you to return the product. However, we cannot release replacement merchandise at no charge. Please contact our Customer Service department for additional details.
RMA Procedures -- Please Follow Carefully:
1.Shipping Tag/Label. After obtaining your RMA number with shipping tag/label issued from Sign Warehouse, follow the directions provided on the shipping tag/label.
2. Packing Materials. Please include all packing materials (Styrofoam, bubble wrap, foam end pieces, etc)
3. Boxing the Return. All items must be returned in Original Manufacturer's Box. If you do not have the Original Manufacturer's Box, you can purchase a box to be shipped to you for return of merchandise. Both the box and shipping are non-refundable. Should you attempt to return the merchandise by any other means, you will be solely responsible for any and all damages and losses.
4. Insure Your Shipment. It is recommended that you insure the returned merchandise for it's full value. SignWarehouse.com is not responsible for returns that are lost or damaged.
5. All Returns Must be Prepaid. No C.O.D. deliveries will be accepted.
6. Shipping Returns. All returns must be shipped by traceable means such as UPS, FedEx, Airborne, etc.. Should you choose to use US Mail, you must insure the returned merchandise and make sure the shipment is traceable. SignWarehouse.com is not responsible for any item(s) that are not sent back by any method other than requested above.