www.ShipCentric.dk - service management

By: Shipcentric  09-12-2011
Keywords: Customer Service, service providers, Customer Relationship Management

Our Service Management module allows service providers in the maritime industry to provide superior customer service and handle service contracts in an efficient manner. All business processes and use of vessel equipment related to service contracts are centralized in the same database.

This add-on includes the following features:
•Service Item Management
•Service Price Management
•Service Order Management
•Service Contract Management
•Planning and Dispatching
•Job Scheduling

ShipCentric Service Management is integrated to Navision Ship Supplier which comprises financial management, inventory management, vessel / customer relationship management and e-commerce modules.
By managing service contracts in our solution, it’s possible to predict future needs for spare parts and machine parts for existing vessel portfolios.

With ShipCentric Service Management you can:
•Place tighter controls on costs
•Organize your resources for maximum efficiency
•Profit from existing customers by providing superior service levels
•Register information pertaining service item installations (the particular vessel and the item’s position number
•Gain access to historic information on the user pf spare parts under a service contract related to a vessel.
•All components registered on a service item, are automatically updated in the Vessel Item list.
•Automatic product code cross references via the position number

Feel free to contact us for a demonstration of ShipCentric – Service Management.

Keywords: Customer Relationship Management, Customer Service, Maritime Industry, relationship management, service contracts, service management, Service Management Module, service providers, Ship Supplier,

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