By: Sfi Canada  09-12-2011
Keywords: Educational Services, Software Solution, Enable Business

Business Process Services

SFI Canada firmly believes that software should enable business processes, whereas CRM projects that merely implement a software solution tend to fail. Often when a company makes the decision to implement a CRM product, there is not only a need to improve the tools that support the business process, but also an underlying problem in the existing business processes which needs to be addressed. If the tool is implemented without addressing business processes or addressing challenges in the business processes the implementation or tool winds up being classified as a failure. It is important to remember that a tool enables and to some degree shapes business processes but it is not the solution on its own. SFI Canada addresses this issue by providing business process services including audits, assessments, and best practices targeted at specific verticals and business process development.Educational Services
SFI Canada offers a full range of educational services to accompany its product offerings. These educational services include operator training, system administrator training and follow-up coaching. Educational services are provided in a traditional classroom setting or over the web.Transition Services
SFI Canada services associated with the successful transition to an SFI Canada solution set include transition management, facilitation of requirements definition, solution set customization, data conversion and loading, application integration and computer telephony integration (CTI).Application Management Services
SFI Canada’s services offering includes Help Desk Support, Application Support and Maintenance, as well as and services.

Keywords: Crm Projects, Educational Services, Enable Business, Software Solution,