Our supervisors closely monitor the progress and quality of our work. Regular inspections provide constant feedback to our employees about the quality of their work.
Our customer service representatives conduct monthly walk throughs at each of our customer's facilities and promote active communication.
On-site job logs (communication logs) provide ongoing documentation of your requests and our responses to those requests.
We strive to hire quality employees for all positions. To help us do so, we conduct background inquiries on all potential employees. These inquiries may request information as to the person's character, work habits, experiences and abilities, as well as oral assessments of job performance. We conduct screenings to ensure the most trustworthy and qualified people are caring for your valuable property. We strive to be an Employer of Choice. As such, we can afford to be selective in our hiring practices.
We have supervisory staff consisting of Supervisors, Assistant Supervisors and Support Staff. These people ensure that each day's scheduled work is completed if the designated cleaner is absent or ill.
We provide basic training at the time of hire, and comprehensive on-site training at each job. This allows us to train our employees to meet the customer's expectations and ServiceMaster standards. Our training methods themselves are also under constant development to take advantage of the latest innovations.
All employees are required to wear uniform shirts and a photo ID badge while on the job. This ensures that our people are clearly identifiable while in your building.
The key to employee development and retention is to provide positive motivation. Superior results and commitment are recognized and actively encouraged through incentive and award programs.