The Service Profit Chain Institute
Service Profit Chain
This is an overview of the Products and Programs available to support our client’s journey toward delivering an employee and customer experience that achieves better business results.
Achieving Breakthrough Value: Organizational Assessment
This web-based survey enables our clients to assess their organization against the Best Practices of Value-Profit Chain leading companies across a variety of dimensions that are consistent with high-performance.
Achieving Breakthrough Value: Senior Leadership ProgramAs a result of this program, senior managers apply the concepts and tools associated with Achieving Breakthrough Value to their business units and leave with an Action Plan designed to achieve significant business improvements.
Achieving Breakthrough Value: Front Line Managers ProgramThe challenges and opportunities of managing the employee/customer interface in a way that delivers a consistent and differentiated customer experience is at the core of this engaging and skills enhancing 2 day workshop.
Achieving Breakthrough Value: Action Learning ProgramThis 4 CD-ROM set includes all of the key concepts required to apply Value Profit Chain concepts, including workshop designs to assist managers in guiding their own teams around applying these concepts and tools in their own
Leading Change and Organizational Renewal: Senior Leadership ProgramSenior leaders learn and apply research-based models and tools required to effectively implement organization strategy and leading change in their individual business units.
Leading Change and Organizational Renewal: Action Learning ProgramThis action learning system consists of a 4-CD ROM set that provides managers with all of the concepts and tools for Leading Change and Organizational Renewal in their own organizations.