Senvoy: Customer Support

By: Senvoy  09-12-2011
Keywords: Customer Service

Customer service and communication. Corporate watchwords at Senvoy. Our systems are developed and our personnel trained to ensure your delivery requirements are handled exactly as you expect every time, every day. Consistent, reliable communication is integral in meeting those expectations.

We provide 24-hour, seven-day-a-week customer service support, on-line account access with real time tracking and the latest in “artificial intelligent” dispatching to ensure the correct handling of our customers’ orders.

When calling our office, you will reach professional, friendly, trained representatives who will be able to answer virtually any question about your courier needs. We believe our customer service team is amongst the best in the business simply because they understand that meeting a customer’s need is why we exist. The operations and customer service functions at Senvoy are supported by a seasoned, professional management team that has been together since the company began in 1998.

Whatever your needs, Senvoy can help.

Keywords: Customer Service

Other products and services from Senvoy


Senvoy's Many Services

Senvoy has expanded and developed its interconnecting service systems to allow us to handle work for a wide variety of specialized industries with specific service needs and requirements. Senvoy provides a vast array of delivery, logistics, warehousing and material management services to a diverse range of clients across the Pacific Northwest and around the country.


Senvoy: Fulfillment Services

Fulfillment Services Division can provide product distribution to individual local addresses across our Pacific Northwest service area from either a customer’s location or from our own warehouse. At Senvoy, we can store, pick, pull and deliver any type of product from small and large machine parts to auto, electronic, and computer parts.


Senvoy: Routed Delivery Services

We move work between branch offices, from vendors to their customers, between professional services providers and their clients, and between medical offices and their laboratories. Efficient, far-reaching, and cost-effective, the Routed Systems of Senvoy have been developed to meet the needs of our customers throughout the Pacific Northwest.


Senvoy: Technology Resoources

The biggest challenge for our route vendors has always been how to fit all of the on-call mail stops we give them each day into their existing time-sensitive, pre-scheduled routes. Upon describing his vision for what we wanted to make our company most effective for our customers, the overwhelming response from every vendor was either, “You don’t need that!.


Senvoy: On Demand Delivery Services

All regional and national deliveries are supported by scheduled airline, charter air carriers and other Senvoy surface transportation resources, guaranteeing that our On-Demand team can handle any delivery, anywhere, on time. Utilizing the latest in "Artificially Intelligent, Automated Dispatch," our On-Demand team boasts a 98% on time service record, while handling an industry-leading average of more than 800 expedited deliveries per day.


Senvoy: Warehousing and Distribution Services

Senvoy’s centrally located Portland warehouse, with easy access to both I- 5 and I-84, allows us to receive, process, store, load, and ship product with efficient and affordable solutions to your freight handling needs. With an in-house inventory management system in place, we can keep you apprised of inventory levels and manage the movement of your products – from bulk, boxed shipments to small parts inventory control.