Single, Integrated Solution for Fault & Performance Management, Asset Management and IT Ticketing
From the start, EM7 was designed to be different from every other IT operations management software solution out there. There are no modules to buy – customers get it all in a single solution, with a single pane of glass running on a single source of truth. EM7 was built to support how IT operations actually works by providing the individual tools and views needed by each user (e.g., system administrator, network engineer), across all the components that make up IT service or application delivery (e.g., servers, networks, applications, virtual servers) with unified fault management plus availability and performance management plus asset management plus IT ticketing – the full spectrum of IT operations management.
The benefits of this approach are tremendous. Standardizing monitoring of all the IT infrastructure components that make up IT service or application delivery in a single unified tool offers a level of proactive monitoring that point solutions or disparate framework modules cannot provide. Troubleshooting can start immediately, lowering MTTR. Managers get reporting and views for business-critical applications and services. Device-to-administrator ratio increases dramatically.
Traditionally, about 70% of the IT budget and resources is spent just to keep current systems up and running, with the remainder deployed against the projects that advance the business. EM7 helps IT flip that ratio and spend more time on the projects that matter by taking over and automating previously manual and time-intensive tasks and providing tools that promote efficiency and productivity.