BMC Service Desk Express | Raymarc Solutions

By: Raymarc  09-12-2011
Keywords: Help Desk, service management, Tracking Software

It is important that IT solutions add value by activating business and impacting the bottom line. Selecting the right service desk or help desk for managing operations can help accomplish this goal. Midsized businesses need to move from homegrown and legacy help desk tracking software to more fully integrated service desk solutions that support ITIL® best practice methodologies. The right solution can deliver improved financial performance, increased manageability, and organizational alignment.

  • Align people, processes and technology to improve operational efficiency and become more proactive
  • Improve accountability and visibility of IT service and support
  • Automate the help desk process utilizing browser-based applications
  • Reduce costs by reducing incident call volume and implement 24×7 self-service for end users
  • Decrease help desk response and resolution times and improve customer satisfaction

BMC® Service Desk Express Suite (previously known as Magic Service Desk Suite) is designed to meet business requirements, automate service desk processes, and lower cost of support operations. This customizable, service management solution combines best-in-class help desk software with core ITIL® best practices. This suite provides a powerful workflow solution that delivers superior service and reduces operational expenses with reporting that provides the data you need to make informed business decisions.

  • Connects requests to people, places, and assets efficiently through browsers, e-mail, and pagers using a fully integrated help desk system
  • Automates service and request processes and supports core ITIL best practices
  • Saves you time and money on implementation and administration, reduces your overall cost of support, and is easy and quick to implement
  • Provides 24×7 access to technicians and end users through a flexible browser-based help desk solution
  • Reduces call volumes and increases satisfaction with Self-Service Help Desk included at no extra charge
  • Keeps you informed about your service management business with reports on service response times and average response rates

Keywords: Help Desk, Help Desk Software, service desk, service management, Tracking Software

Other products and services from Raymarc


BMC Remedy On Demand | Raymarc Solutions

BMC Remedy OnDemand is a new SaaS-based offering that gives your organization access to all the benefits of BMC’s industry-leading IT service management solutions — without the costs and overhead associated with hosting and managing on-premise software.


BMC Remedy ITSM | Raymarc Solutions

The No. 1 choice for ITIL-aligned service management processes Reduce complexity and make IT support, change, asset, and request management a seamless integrated system that conforms with ITIL V3 processes.This comprehensive suite includes. A full set of IT service management applications that share a native, purpose-built architecture and best-practice process flows.


BMC Remedyforce Service Desk | Raymarc Solutions

On Wednesday, December 8, 2010, Marc Benioff, Chairman and CEO of and Bob Beauchamp, Chairman and CEO of BMC Software announced a new platform for simple and fast IT service management, the RemedyForce Cloud. Customers using these solutions report a 40% decrease in support costs, resolution of 75% of issues on the first call, and serious ongoing operational savings.


PRODUCTS | Raymarc Solutions

BMC products run all aspects of your IT organization and Raymarc Solutions is proud to implement the products that drive BMC’s core strategy. Cloud Computing* Data Center Automation* IT Service Management* Mainframe Cost Optimization. A unified platform that simplifies hybrid IT: Business Service Management. Advance your most important BSM initiatives.