BMC Remedy ITSM | Raymarc Solutions

By: Raymarc  09-12-2011
Keywords: It Support, service management, service desk

The No. 1 choice for ITIL-aligned service management processes
Reduce complexity and make IT support, change, asset, and request management a seamless integrated system that conforms with ITIL V3 processes.
This comprehensive suite includes:

  • A full set of IT service management applications that share a native, purpose-built architecture and best-practice process flows
  • The industry’s leading service desk solution
  • A closed-loop change and release process that can be tied to Incidents, Problems and Configuration Items
  • Tracking of incident response times and service desk performance against Service Level Agreements

Asset and software license lifecycle and compliance management With BMC, you will:

  • Prioritize support activities to focus on critical business services
  • Increase staff productivity and consistency by automating processes, policies, and tasks
  • Reduce MTTR and eliminate recurring incidents through embedded problem and knowledge management processes
  • Reduce IT support costs through self-service call-deflection

Keywords: It Service Management, It Support, service desk, service management

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