Ensuring that our customers are completely satisfied with their investment is our number one priority. Providing quality equipment is just one half of the equation, equally important is the extensive level of operating support we provide our customers. Your reverse vending equipment is critical to your daily operations--rely on the TOMRA support team to help you preserve and protect the benefits of your investment!
Our customer care program consists of the following elements:
Understanding customer needs plays an important role for TOMRA's installation teams, who are trained to provide the optimal solution for each individual customer.
Through an online connection to our installations, we can execute a wide variety of services online such as machine software updates, machine data management, reporting, machine maintenance and preventive diagnostics.
If a problem should occur, our technical support staff can in most cases identify and resolve the problem immediately online. If further attention is required, a service technician will be dispatched to the site already prepared with the proper materials to remedy the issue.
TOMRA's service organization provides a wide geographical spread of service technicians to ensure fast response times to service calls.
TOMRA offers preventive maintenance and periodic cleaning of the TOMRA machines in order to increase up-time and operational reliability and to ensure that the equipment looks presentable at all times in the shop.
Machine cleaning products and accessories
Customers can conveniently order a range of helpful items, such as special cleaning kits, TOMRA paper rolls and practical hygiene products for consumers who use the machines, such as paper towels.
If you have older machines that you want to replace or relocate, let us take care of it for you.