Your investment in products supplied by Interfax Systems is protected by our two post-sales service centers. Our highly skilled Service Technicians, in our Toronto and Montreal facilities, have the experience and ability to perform repairs, firmware updates and calibrations on our any products. For any item that requires additional factory expertise, our Service Co-coordinators will facilitate the export and re-importation of your equipment.
Field service is also available anywhere in Canada with travel costs being billed at cost plus our hourly rate. Field service typically only applies if the unit is too heavy to transport to one of our service centers.
Calibrations of most products are done in Canada except for Schaffner EMC equipment and Narda Radiation Hazard monitoring equipment. Neither Interfax Systems nor any other facility exists in Canada has the expertise and equipment to our knowledge that can certify these two products. areas. Upon calibration a traceable certificate is provided. Calibration data with the certificate is usually extra and should be requested at the time of order.
A Minimum charge for any repair, may apply for non-warranty or non-warranty (i.e. no fault found) work.
One stop repair shop: Interfax can also repair many other general purpose test equipment or coordinate repair of same within other local service and calibration centers. such that we can offer a complete service and calibration capability for all of your test and measurement equipment. Supply of an operations and/or service manual with the non-Interfax equipment will greatly expedite these repairs.
Service contractsare available where guaranteed field service response times up to 7/24 are committed. This should only be considered for very critical applications of equipment where downtime is quite costly. For example, Truetime timing clocks in critical computer systems.
Interfax offers a 90 day warranty on all repair work.
For service estimates or expedites contact:
Toronto - Carson Robinson (416) 674-8970 ext.116,
Montreal - Sylvain Beaudet (514) 336-0392 ,