The IQware Global Property Management System is an outstanding suite of fully featured hospitality applications developed to optimize RevPAR and completely satisfy the unique requirements of small to large hotels, condo-hotels, resorts and multi-property operations. IQware’s Global Property Management System can be customized to include specialized modules and Interfaces.
Features and Benefits
IQware’s Core Solution provides all of the important and necessary tools for any type of property. View all of the features and modules included in our Core Solution.
► Front Desk - An easy to use, intuitive screen that provides an efficient one central access point to all Front Desk operations for speedy processing of all guest-related activities. It includes a multitude of pre-defined and user-defined fields for detailed management of guests’ profile and preferences, vouchers and account information and valuable marketing-related data.
► Visual Room Chart - The Visual Room Chart is another efficient method of creating reservations and processing walk-ins. A multi-functional graphical calendar visually displays the days of the month, room occupancy status, reservations, color coding, links to features, housekeeping status, applications and detailed information.
► Room Assignment - For fast check in, rooms can either be pre-assigned or automatically assigned upon arrival. The room search feature helps you quickly meet guest requirements and preferences based on each room’s specific location, attributes and ranking.
► Guest Reservations - Enjoy complete flexibility in managing guest reservations, including single to multi-room reservations, shared room reservation with multiple guest names per folio, the management of connecting and adjacent rooms, or the duplication of reservations.
► Guest Profile & History - Guest History is the optimum marketing tool for hoteliers who wish to analyze and develop their repeat business not only through reports, but also through valuable on-line statistical information, mailing facilities and guest loyalty programs.
► Guest Services - Guest Services provides a valuable suite of guest-centered features such as the ability to identify and follow up on tasks to be done by your personnel prior to guests’ arrival and during their stay. Task status can be easily monitored by supervisors. Quick Action postings, such as Fast-to-do, Fast Messages, Fast Postings and more, ensure that no detail is forgotten.
► Rate Management - Manage your rates to get the most yield out of occupancy levels, days, seasons and events. With flexible Rate Management, track room rate variation based on market code, number in party, room type and date. In addition, track manual rate deviation from pre-established rates and force the mandatory entry of a justification code.
► Accounting & Cashier - This powerful module allows you to manage administrative accounts, transaction reconciliation, transfers of charges between guest accounts, guest credit limits and deposit policies. In addition, review your cashiers’ audit and keep a detailed transaction control for each individual cashier as well as for your night auditor.
► Account Receivables - The A/R Module allows you to improve your cash-flow by optimizing fund management, invoicing in a timely manner and easily tracking overdue payments. Account masters ensure effective control of individual accounts, corporate division accounts and corporate head-office accounts. An easy, quick search feature provides a full display of corporate or guest’s information with their respective outstanding balances.
► Night Audit - IQware greatly simplifies the night-audit tasks in order to post nightly charges, audit transactions and calculate statistics. The whole process is done in three easy steps and takes only minutes. Moreover, there is no nightly system shutdown required. A detailed night-audit report enables full verification of in-house guest’s rates and the system compiles all occupancy revenues and statistics during the close-day function.
► Reports and Statistics - As a manager, you can view your complete hotel and room status on one screen. In addition, you have an exhaustive suite of detailed and summary reports, pre-defined and customizable, through filters to coordinate and optimize your day-to-day operations so that you can get a clear picture of your business performance.
► Export to MS Office - At the touch of a key, transfer pre-selected guest information and easily populate fields in MS Office documents.
► User Documents - Allows you the flexibility to send unique and customized letters, notices, and more, in both hard copy and electronic format to your guests at a moment’s notice. Unexpected circumstances and unforeseen last minute dilemmas can now be instantly addressed. Create personalized and language-sensitive letters, confirmations, marketing literature and spreadsheet templates.
In addition to IQware’s Core Solution, we offer many additional modules. The modules outlined are designed to generate revenue and occupancy and increase staff productivity.
► Activity Bookings - This guest-centered feature allows your reservations desk to offer a superior level of service by responding to guests’ preferences like golf tee times, scuba diving, horseback riding, theater or any activities provided by your resort or third parties.
► Accounts Receivable - Improve your cash-flow by optimizing fund management, invoicing in a timely manner and easily tracking overdue payments. Account masters ensure effective control of individual accounts, corporate division accounts and corporate head-office accounts.
► Condo-Hotel Management (including On-line Owner access) - The Condo Management module provides detailed owners’ profile and accurate tracking, accounting and allocation of owners-related charges, payments, receivables and balances
► Extended Stay (Corporate/Colleges) - IQpms provides a set of features in order to manage stays for extended periods, colleges and corporate residences. It also allows for weekly and monthly rates and billing cycles.
► Gift Certificate Management - IQware offers gift cards to the consumers, either for personal usage or to be given to one of their friends / relatives. The card holder can pay PMS or POS expenses with the card up to the card limit.
► Group Management - Group Management provides an exhaustive set of features to efficiently manage groups booked individually, corporately or from Tour Operators. It significantly speeds up the processing of group reservations, check in and check out.
► Guest Loyalty Program - Stimulate repeat business by implementing your own guest loyalty program or by managing any corporate affiliation. The Guest Loyalty Program lets you administer memberships, track points or dollars, and control rewards.
► Objects Inventory - The IQpms allows you to manage items with a specific quantity. Easily attach the items to reservations and accurately know how many are on hand at any given time.
► Package Management - The Package Management module gives you the flexibility to accurately manage all-inclusive resorts or create standard or “a la carte” packages to help you attract additional business and increase occupancy.
► Special Offers - The IQpms allows for the configuration of unlimited Special Offers. On the reservation screen, users will be prompted when a special offer applies to a booking being made and can easily view what special offers to suggest to the guest.
► Suite and Lock-off Lodging - The Suite Management module allows properties to book suites as individual rooms or as full suites. Lock-off’s are seamless created and managed in availability and booking.
► Timeshare Management (including On-line Owner access) - The Timeshare Management module provides detailed owner's profile such as Dues and Mortgage statuses as well as bookings done for themselves, placed in exchange or in the rental program. Interval is defined by season, room type, building, and annual cycle.
► Tour Operators/Wholesalers - The IQpms offers a comprehensive Allotment module allowing the blockage of rooms over long term periods for tour operators, companies or airlines.
► Travel Agent Commissions - Through the IQpms, you can configure multiple agent types (i.e. travel agencies, tour operators, internal staff, GDS, sales office, etc.) and efficiently manage commissions based on accurate data and guest stay.
► Travel Insurance - Allowing the property to offer the guest travel insurance with value before, during and after the stay. The module allows easy tracking and easy accounting keeping.
► Vacation Club Management (including On-line Owner access) - The Vacation Club allows a property or properties to offer consumers the possibility to buy a “Right to use” represented by an annual bank of points. The redemption of points is variable by property, unit type, length of stay and season booked.
► Work Order Billing - The IQpms offers a comprehensive Work Order solution to manage priority, parts, labor and billing to either a house account, guest or unit owner.
► Yield Management - Make sound revenue management decisions by comparing average room rates with historical trends and occupancy forecasts in order for you to optimize your daily rates and revenues.
IQware’s powerful solution includes interfaces to over 500 products to ensure your peripheral products speak directly to the PMS solution to save time and offer a better guest experience.
► Back Office Exports
► Call Accounting charges
► Credit Card Authorizations
► Direct Connect Online Bookings from Web Site
► Direct Deposits
► Electronic Key creation
► Energy Management
► In-Room Interactive system management
► In-Room Minibar
► In-Room Safe
► Internet Billing System
► PBX (Room Status, Voicemail, Maid Status, Wake-up Calls)
► POS account charging
► Sales & Catering
► Voice Mail
► 1099, 1098 and 1042 Documents
► 2 Way GDS/IDS Connectivity
IQware is committed to providing a significant Return on Investment to our partners. These systems and modules will allow you to benefit financially by using our state of the art solutions.
► Yield Management
► Activity Bookings
► Package Management
► Loyalty Point Program
► GDS/IDS 2 way connectivity
IQware offers total flexibility to integrate any technological evolution rather than being limited by legacy code that would restrict evolution. IQware’s vision is to guarantee its clients the best evolution and long-term return on investment, as well as allowing tremendous adaptability to various operational environments and requirements.
Utilizing robust networking capability, IQware offers an integrated and powerful suite of modular applications accessible from any workstation in a local or enterprise-wide configuration. The solution is purposely designed to easily incorporate future trends and technologies.