Our Toll free 1-800 number goes directly to our SIMMS Help Desk Analysts. SIMMS Support Technicians are available to answer questions and resolve service requests promptly.
At SIMMS, we are committed to continuously looking at the customer experience to help us provide ongoing service enhancements. We ask our customers to provide feedback about the ease of reaching us for service, response time, our technical competency, the effectiveness of our resolution, professionalism, and the quality of our services. We analyze and trend feedback results so we can increase the quality of our support.
Our goal is to provide you with a higher standard of service and to achieve maximum system availability and performance, which are critical for the success of your business and the provision of excellent patient care.