Café Neuro Room 341
Sunlit windows provide a welcoming atmosphere at the Café Neuro where you can
purchase meals, snacks and beverages. The Café Neuro is owned by the Friends
of the Neuro and all profits support the hospital's mission.
Monday to Friday 7:00 to 19:00 |
Saturday, Sunday and holidays 7:00 to 16:00
Family Waiting Rooms Rooms 346, 438
Families and friends are welcome to use the family waiting rooms on the third
and fourth floors. These rooms are furnished for your comfort; some have TV
sets and kitchenettes.
Neurological Day Centre Room
Patients who need a treatment or procedure but do not need to be hospitalized
are seen at the Day Centre. Day surgery is also performed in this quiet,
comfortable setting. Patients are referred to the Day Centre by their
physician. Telephone: 514-398-1986
Neuro-Patient Resource Centre Room
The Neuro-Patient Resource Centre provides information about symptoms and
treatment of many neurological diseases and disorders in adults and children.
You may drop in to pick up brochures and to consult books and videos, or send
in questions by email. The Centre has a computer available for patients and
Occupational and Physiotherapy Rooms
224 and 232
With the goal of improving independence, occupational therapists (OTs)
evaluate a patient’s physical and cognitive capacities, and ability to
perform activities of daily living such as feeding, dressing, bathing,
cooking, driving, and managing medication or finances. Physiotherapists (PTs)
help patients maintain their mobility and independence, and evaluate patients
for strength, balance and mobility. OTs and PTs assist with the
rehabilitation of patients challenged by disease or injury, make
recommendations on assistive devices and help plan for discharge from the
hospital. Telephone: 514-398-4640
Hospital staff strive to provide the best care for each patient but
occasionally a patient is not satisfied. The Ombudsman will address patients’
concerns and help resolve any complaints. In Quebec, the Ombudsman is the
only one allowed by law to respond to a patient’s complaint. Telephone:
Patients’ Committee volunteers greet newly hospitalized patients to answer
any questions and visit them during their stay to provide friendly support.
Committee members wear bright yellow coats and offer to help patients in many
ways. Patients may also receive visits from Royal Victoria Hospital
volunteers. Telephone: 514-398-5358
Many patients who will be hospitalized for surgery are seen at the
Pre-admission clinic. The clinic may contact patients about their surgery
date and arrange for patients to complete any tests prior to surgery.
Physicians may order x-rays, CT scans and MRI scans which can be done at the
hospital. Outpatients need a physician’s referral for these services.
514-398-1910 for CT scan
514-398-8510 for MRI scan
514-398-1909 for x-rays
Registration Office Room
Patients must have a hospital card for their appointment with a physician or
clinic. To obtain a hospital card, patients need to present their provincial
health card at the Registration Office.
Monday to Friday 7:30 to 15:30
Security, Lost and Found Main Lobby,
Security staff is available 24 hours a day. Lost and found items can often be
claimed at the Security Desk.
Social Services Room
Social workers help reduce stress related to illness and hospitalization by
explaining the hospital system and helping patients to communicate with the
health care team. Services include short term counseling, planning for
discharge from the hospital and locating community resources. Patients and
their families may contact Social Services. Telephone: 514-398-1916
Speech Language Pathology Room
Speech pathologists assess speech and language function, and provide therapy
for patients with related disorders. Patients are referred to this service by
a physician. Telephone: 514-398-8902
Anyone seeking spiritual and emotional support in times of stress or grief
may call on Spiritual Services whose chaplains help people regardless of
their religion. Chaplains are in the hospital every day or can be contacted
at any time by the patient’s nurse.
In hospital hours:
Monday to Friday 8:00 to 20:00
Saturday, Sunday and holidays 8:00 to 16:00
Monday to Friday 8:00 to Noon
514-934-1934, extension 34163
Wheelchair Accessible Washrooms
Accessible washrooms are on the first floor in the Jeanne Timmins Foyer.
Page last updated: Aug. 29, 2011 at 11:02 AM