Triage - Automated eSupport

By: Metaquest  09-12-2011
Keywords: Technical Support

Providing timely, efficient technical support is an expensive effort. Break/fix problems can be complex and time-consuming to resolve. Too often, the effort required to gather complete, accurate diagnostic information is too high—both for your technical support staff and for the end users (your customers) who must supply the information.
Triage eSupport solutions address these problems directly. Triage leverages the power of the Internet to provide automated technical support for any type of software application or hardware peripheral. Triage extends your existing technical support processes by automating the collection of accurate diagnostics and the resolution of problems.

What can Triage do for your company?

     Increase customer satisfaction
  Solve customer problems faster, and minimize the amount of time customers spend answering questions from your technical support specialists. Give customers the web-based support they expect.

     Streamline your technical support process
  Make problem resolution more efficient and accurate by eliminating the need for customers to explain problems, describe symptoms, and provide system configuration information. Leverage the Internet to provide automated problem analysis and diagnosis that is specifically tailored to your applications.

     Reduce the total cost of support
  Get fast, accurate problem diagnostics that will help you increase first call resolutions, reduce resolution times, and reduce call escalations. Provide self-repair capabilities that will reduce the number of support calls. Combine a root cause analysis with a targeted eSupport solution, and reduce call volumes and customer wait times.

Keywords: Technical Support

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