Bug Tracking and Defect Tracking, Automated e-Support and Self-Healing, Desktop Management

By: Metaquest  09-12-2011
Keywords: Inventory Management, Remote Control, Help Desk

Vector IT Asset and Service Management is a powerful suite of desktop management modules that gives IT professionals the combination of solutions needed to manage and complete key tasks in a Windows compatible environment:

  • Inventory Management
  • Software Metering
  • Software Distribution
  • Remote Control
  • Diagnostics
  • Help Desk Issue Tracking

Keywords: Desktop Management, Help Desk, Inventory Management, Issue Tracking, Management Modules, Remote Control, service management,

Other products and services from Metaquest


Bug Tracking Software, Defect Tracking System, Issue Tracker Tool

Support analysts can log new calls; group leaders can review new calls and assign them to the appropriate analysts; and analysts can investigate, communicate resolutions to customers, and finally, close the calls. Census is Web-based, so it connects everybody and provides a vital communications link - not only between team members, but between you and your customers.


Centralized Desktop Management Solutions - WhatsNew

Both fixed and dynamic PC-Duo Enterprise groups are available in the Diagnostics Console, allowing you to audit and protect computers on a group-by-group basis. Self-healing reduces support calls and increases user productivity by guaranteeing the availability of critical applications. Delete items from audit reports, both when viewing an individual report and when comparing two audit reports.


Remote Control

The Compare function enables users to identify differences between Client systems - an invaluable resource for trouble-shooting problems caused by different system configurations. User Prompting extends System Snapshot to collect and maintain user- and PC-specific information, such as location, department, telephone numbers, and system variables.


Triage - Automated eSupport

Too often, the effort required to gather complete, accurate diagnostic information is too high—both for your technical support staff and for the end users (your customers) who must supply the information. Make problem resolution more efficient and accurate by eliminating the need for customers to explain problems, describe symptoms, and provide system configuration information.


Centralized Desktop Management Solutions - DesktopManagement

Vector IT Asset and Service Management is a powerful suite of desktop management modules that drastically reduces the time and cost spent maintaining your network. Vector IT Asset and Service Management snaps into MMC allowing you to use all the modules from within MMC's systems management framework. Its flexible modular architecture allows you to create your own customized systems management suite by selecting the modules required.