Orders are fulfilled and shipped usually within 48 hours.
Shipping costs mirror rates as listed on the Fedex, UPS and
Canada Post rate-tables.
Shipping charges will be adjusted for orders including multiple
If an error is made in the shipping address, or needs to be changed, please
notify us immediately at
If the order has not yet shipped, we will be glad to make the necessary changes.
However, if we already shipped the package, only shipment by Fedex or UPS can
be re-routed. Extra fee will be charged to your credit card for this change.
If you wish to cancel your order for any reason before it is shipped, please
notify us at
and you will receive a refund. Once the order has been shipped we cannot cancel
Only sealed merchandise will be considered. Returns are subject to a 25% restocking.
Please notify us within 7 days by e-mail at
of your desire to return an item. We will e-mail shipping instructions and a
return authorization number.
When a Return Authorization number is issued, we must receive
the item within 15 days. The return item must be with original packaging intact
with a copy of the return authorization. Shipping charges must be prepaid.
Once the item arrived, a refund will be issued to the credit
card used to place the order. The refund will appear on your bank statement.
There will be no refund on shipping charges. Items returned without a Return
authorization number will be refused and returned back to sender.
Our policies do not include refund for parcels delayed by the FDA
or shipping companies. If the package is declared lost by the investigation department
of the shipping company, we would get a refund which would be conveyed immediately to the client.