Professional Services

By: M-tech  09-12-2011
Keywords: Professional Services, Technical Support, Track Record

Identity and Access Management (IdM) products are installed across the enterprise infrastructure and have an impact on systems, directories, applications, user support, HR, corporate security and audit. To realize the benefits of an IdM solution, organizations must exercise care in selecting both technology products and integration services, to meet the needs of all these stake-holders.

In addition to industry-leading products, Hitachi ID Systems offers design, implementation and training services to our customers. Hitachi ID Systems solution delivery services rely on a standard methodology, optimized over hundreds enterprise-scale IdM deployments. Our methodology replaces expensive consulting with automation and self-service wherever possible, enabling Hitachi ID Systems to deliver the lowest-cost IdM deployments available.

Hitachi ID Systems services are normally priced on a fixed-cost, fixed-deliverables basis, eliminating cost overruns and transferring risk from our customers to Hitachi ID Systems.

Hitachi ID Systems takes pride in our track record with medium to large deployments, attested to by our many satisfied, referenceable customers. Our services staff bring significant technological expertise, product knowledge and implementation experience to each engagement.

Utilizing Hitachi ID Systems solution delivery methodology ensures rapid deployment and high user adoption. The Hitachi ID Systems professional services team works closely with customers from project inception to full production deployment, to ensure success. Once in production, Hitachi ID Systems technical support team takes over, providing high quality, responsive assistance to all live installations.

Services Overview

The Hitachi ID Systems solution delivery group offers a broad range of services to customers, including:

  • Business analysis.
  • Solution design / architecture.
  • Hitachi ID Management Suite installation, configuration and integration.
  • Modifications of existing deployments, including:
    • Upgrades and migrations.
    • Adding new target systems.
    • Refreshing integrations when target or other systems have changed.
    • User interface customization.
    • Business logic changes.
    • Customizations.
  • One-time data cleansing (e.g., to help customers correct the contents of a system of record).
  • Assistance with roll-out of a deployed system.
  • User communication and adoption maximization.
  • Evaluation of a beta product releases.
  • Training for product administrators and project managers.

All services are offered on a fixed-price basis, unless customers are unable to fix scope in advance.

Maximizing User Adoption

Hitachi ID Systems is committed to providing end-to-end identity and access management solutions to our customers. We support our clients from initial requirements discovery, through solution design, product deployment, and our proprietary Adoption Maximizer (Hitachi ID Adoption Maximizer) program.

Successful implementation of an identity and access management system must be supported by an effective user adoption plan. For over ten years, Hitachi ID Systems has deployed flexible solutions across all industries, to midsize and large multi-national enterprises, delivering significant business value to the client. This experience has allowed Hitachi ID Systems to develop our Hitachi ID Adoption Maximizer program.

Partner Services

Services can also be provided through our network of certified partners. All Hitachi ID Systems partners are fully trained and qualified to provide high quality implementation and support services. Hitachi ID Systems collaborates closely with our service partners to ensure they have the required access to Hitachi ID Systems extensive technical and implementation knowledge base. Once Hitachi ID Management Suite is deployed you can rely on long term, in-depth customer product support.

Learn More

Keywords: corporate security, Data Cleansing, Delivery Group, Delivery Methodology, Delivery Services, Exercise Care, Hitachi Id Management Suite, Identity And Access Management, Management Suite, Professional Services, Technical Support, Track Record,

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Hitachi ID Management Suite

Delegated audits of user entitlements, with certification by individual managers and application owners, roll-up of results to top management and cleanup of rejected security rights. Group Manager is also available as a stand-alone product, as well as a component of Identity Manager. Hitachi ID Telephone Password Manager -- Telephone self-service for passwords and tokens.



Hitachi ID Systems courses are designed for security specialists, help desk personnel, system administrators, project leaders/managers and anyone responsible for the implementation and administration of Hitachi ID Management Suite. Teaching you how to carry out implementation, project plan layout, customization, and administration smoothly. Your company will realize savings in implementation, planning, administration, and ongoing support costs.


Solution Delivery Services

Hitachi ID Systems partners are trained in Hitachi ID Systems products, are familiar with the Hitachi ID Systems methodology and employ the same high standards as the internal Hitachi ID Systems solution delivery team. Depending on each client's in-house resources and preferences, Hitachi ID Systems is positioned to deliver solutions using a combination of Hitachi ID Systems staff, in-house resources and Hitachi ID Systems partners.


Hitachi ID Systems services methodology

A needs analysis phase is undertaken to review current Hitachi ID Systems customer identity and access management business processes, identify new processes that the project should implement and define technical details to implement the new processes. Features (i.e., automatic change propagation, self-service workflow, consolidated administration console and delegated administration services).


Product Releases

This is done with features such as password synchronization, self-service password reset, enterprise single sign-on, PIN resets for tokens and smart cards, enrollment of security questions and biometrics and emergency recovery of full disk encryption keys.