Invera - Services

By: Invera  09-12-2011
Keywords: Customer Service, Tracking System, Call Tracking

Customer Services Center
Staffed by Industry specialists and a highly skilled technology team, the Customer Services Center provides centralized support to our customers in the U.S., Canada, Europe, Far East, South Africa, and Mexico.
Technology Operations Center
Our knowledgeable staff is backed by a state-of the-art Technology Operations Center to ensure that we provide the quality service our customers require. Invera attracts and retains highly trained and qualified personnel for the development of our products.
Standard Support
New product releases, enhancements, product certification, release and revision database support, and error corrections are part of the standard support offerings.
Invera's application products are constantly enhanced with new features and functions that are based on customer requests for changes in functionality and productivity. The enhancements are included in the product support.
Customer Service Portal
Cnet (Customer Network) is an innovative, interactive Web-based customer service portal that allows our customers to interact with Invera through the Internet. Through this one Internet link, our customers can place and review the status of their Invera support calls, and perform on-line queries of our knowledge base for solutions to issues related to Invera product operations.
On-Line Call Logging
As required, customers can place support calls to the Customer Service Center using our sophisticated call tracking system, eCIM. This system is fully integrated with the Invera's call center and support call resolution process to ensure rapid response to customer issues.

Keywords: Call Tracking, Customer Service, Tracking System, Web-based Customer Service

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Invera - Products

As the Invera products are continuously enhanced, new Releases and Revisions must be extensively tested to ensure the highest level of quality possible. Invera's products are constantly enhanced with new features and functions that are based on customer requests for changes in functionality. An updated set of reference manuals is made available to our customers in CD-ROM format. Obtain on-line Documentation for new Releases & Revisions.