Invera - Products

By: Invera  09-12-2011
Keywords: Customer Service, Tracking System, Call Tracking

Product Support
 
 
Product Support
Product Support Components
For all Invera products, support encompasses:
  • Product Enhancements
  • Product Corrections
  • Invera Product Certification
  • Release and Revision Database Support
  • Documentation
Product Enhancements
Invera's products are constantly enhanced with new features and functions that are based on customer requests for changes in functionality, productivity and performance. These enhancements are packaged into Releases and Revisions and are provided to our customers as part of their support program.
 
Product Corrections
As part of Product Support, Invera provides corrections to verifiable errors. These corrections can, with the customer consent, be transmitted via communications lines directly into their computer or the modifications are included as part of a future Product Release, Revision or Update.
 
Invera Product Certification
Invera continually certifies and enhances the software to meet and integrate with recent releases and changes that occur in third-party software and hardware. This is a vast undertaking that requires constant monitoring of the third-party supplier products as well as investments in hardware, software, and continuous training for these new releases.
 
Release and Revision Database Support
Product databases can be changed with every new Release and Revision. Invera provides a documented list of Data Dictionary changes and additions for each new Release and Revision. This enables customers who have developed some of their own reports, inquiries or complementary systems to easily identify the impact of a new release and identify new data that they may want to use.
 
Cnet - Customer Support Network
CNET - Customer Support Network is an innovative, interactive Web-based customer service portal that allows our customers to interact with Invera using the Internet. Through this one Internet link, our customers can:
  • Access the eCIM call tracking system
  • Query our knowledge base for solutions to issues related to Invera product operations
  • Read Monthly "Customer News Letter
  • Access New Product Releases & Revisions
  • Obtain on-line Documentation for new Releases & Revisions
  • Obtain General & Customer Specific Correspondence
  • Maintain their Customer Specific Product & Operational Profiles
 
Documentation
To ensure that our customers are up-to-date on the operation of our software, Invera maintains a manual for each of the application products. As program changes for new releases, revisions, updates are completed, documentation is prepared in the form of Release Notices. Customers receive these Release Notices upon delivery of the product upgrade. With each new Release, an updated set of reference manuals is made available to our customers in CD-ROM format.
 
Quality Assurance
As the Invera products are continuously enhanced, new Releases and Revisions must be extensively tested to ensure the highest level of quality possible. To this end, Invera have implemented a multi phase Quality Control process:
 
 

Keywords: Call Tracking, Customer Service, Tracking System, Web-based Customer Service

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09-12-2011

Invera - Services

Through this one Internet link, our customers can place and review the status of their Invera support calls, and perform on-line queries of our knowledge base for solutions to issues related to Invera product operations. Staffed by Industry specialists and a highly skilled technology team, the Customer Services Center provides centralized support to our customers in the U.S., Canada, Europe, Far East, South Africa, and Mexico.