To increase the number of answered calls, agents performance and sales, Foniva Predictive Dialer
most of the unsuccessful dials such as
, fax, busy and false numbers.
Also, the system will predict, for each campaign, calls to make to maximize sales by taking into account
a wide variety of parameters such as maximum rate of abandonment, sales goals,
quality, time of day, answers rate etc ..
Key Features Overview
- Dialing Goals based on sales, answer rate and historical data
- Queue distribute
- Group & Skill based routing
- Custom outbound caller id number & name
- Maximum abandon rate