Foniva Interactive Voice Response functionality allows contact centers to interact with callers
and customers through their voice and keyboard inputs.
Thanks to the inbound module and an innovative graphical call flow builder and numerous tools, any kind of IVR can be put in place.
- High customizable multi tenancy
- Multiple inbound DID assignment
- Paused & Emergency status
- Custom call flow for paused, emergency mode
- Define weekly schedule for open & close hours.
Call Flow Elements
Control each call destination based on its dynamic properties and data.
Clock & Timers
Add timer and chronometer as call property.
Redirect the call on timeout.
Count the number of time a caller goes through a branch.
Redirect the call if the maximum is reach.
Make advanced calculus from previous call properties.
Retrieve caller information (such as customer id or account) from external database or public service.
Run PBX functions such as "Ringing", "Answer", "Hangup".
Play a pre-recorded message or request caller information through DTMF.
Transfer the caller to an external party.
Send the call to a specific queue, agent groups or agents with pre-defined skills.
Send e-mail to a destination, CRM or ticketing system with caller information.
Jump to a specific branch.
Embedded call flow
Include a call flow in another.