Foniva Enterprise IP Telephony - Contact Center Software

By: Foniva  09-12-2011
Keywords: IP Telephony

It takes more than a traditional PBX equipment to have successful business communications.
Foniva IP Telephony provides key features like IP (VOIP) communications, standard open protocol (SIP, IAX, H323), e-mail integration ..

Key benefits

  • Replace your multiple PBX hardware by an all-in-one SIP enabled platform
  • Lower cost of operations with an centralized architecture
  • Increase your system security by removing multiple access points
  • Live agents monitoring (passive spy mode)

Keywords: IP Telephony

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From inbound IVR to predictive outbound campaigns through quality monitoring, Foniva's turnkey contact center software will optimize agent productivity, reduce operation costs and maximize your revenue. Based on a multisite architechture, the contact center suite provides a set of tools to better serve the manager, the agents and the calling customers.