Foniva Contact Center Software

By: Foniva  09-12-2011
Keywords: Call Center

From inbound IVR to predictive outbound campaigns through quality monitoring, Foniva's turnkey contact center software will optimize agent productivity, reduce operation costs and maximize your revenue.

Our platform will quickly scale to better meet the endless needs in the typical call center environment. Based on a multisite architechture, the contact center suite provides a set of tools to better serve the manager, the agents and the calling customers.

Foniva Admin Panel

Foniva platform provides a set of access points and the most used of them is probably the

Foniva Admin Panel


Completely web based, the administration panel allows users such as managers, supervisors and team leaders to create and manage call center resources, view real-time live statistics and plan new activities.

Key Features Overview

  • Remote manager access
  • Cross platform accessibility
  • High availability
  • Enterprise scalability
  • Multi site
  • Multi PBX & load balancing
  • Multi-platform, OS independant
  • Blended Inbound and Outbound
  • Agents Skills Based Routing
  • Customizable API

Foniva Agent Panel

With all advanced contact center features, the Foniva Agent Panel allows each agent to communicate with the Contact Center Software. Easy to install on any platform or operating system, the Agent Panel integrates an SIP softphone and is available in IP mode as well as PSTN mode.

Key Features Overview

  • "Zeroconf" multi platform panel
  • Multi parties conference
  • Embedded SIP Phone
  • PSTN, hardphone mode
  • Embedded multi-tab browser
  • Easy CRM integration
  • Advanced call center scripting functions
  • Agent's personal queue statistics and alerts

Technical tools

Technically, maintain Foniva Contact Center platform and its various modules is facilitated by a number of tools available to programmers and network administators.
The backup processes of the database, user settings and system configuration as well as system monitoring insures an always available system.

Key Features Overview

  • System replication and failover
  • Easy scalability with multiple PBX
  • External recording storage server
  • Backup security encryption
  • CTI command line interface with full manager features

Keywords: Call Center

Contact Foniva

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Other products and services from Foniva


Foniva Automatic Call Distribution - Foniva Contact Center Software

Using criteria such as agents groups, skills or any logical expression, Foniva Automatic Call Distribution module connects customers waiting in a queue with the most qualified agent available. Several features are available to effectively manage the queues. Custom audio file to play to agents.


Foniva Quality Monitoring - Contact Center Software

This consists on a number of process to record all contact center calls, interaction with customers, sales level monitoring and alerting system. Foniva Quality Monitoring module is a systematic monitoring and evaluation system that reports various aspects of the contact center. Auto rate inbound/outbound calls & agents performance.


Foniva Interactive Voice Response - Foniva Contact Center Software

Foniva Interactive Voice Response functionality allows contact centers to interact with callers and customers through their voice and keyboard inputs. Thanks to the inbound module and an innovative graphical call flow builder and numerous tools, any kind of IVR can be put in place. Send the call to a specific queue, agent groups or agents with pre-defined skills. Retrieve caller information from external database or public service.


Foniva Outbound Dialer - Foniva Contact Center Software

Also, the system will predict, for each campaign, calls to make to maximize sales by taking into account a wide variety of parameters such as maximum rate of abandonment, sales goals. To increase the number of answered calls, agents performance and sales. Eliminates most of the unsuccessful dials such as. Custom outbound caller id number & name. Group & Skill based routing.


Foniva Enterprise IP Telephony - Contact Center Software

It takes more than a traditional PBX equipment to have successful business communications.Foniva IP Telephony provides key features like IP communications, standard open protocol (SIP, IAX, H323), e-mail integration .. Replace your multiple PBX hardware by an all-in-one SIP enabled platform. Lower cost of operations with an centralized architecture.