By: Execute Technologies  09-12-2011
Keywords: Customer Service, leadership

Global HR Outsourcing Services, Overseas Recruitment, Training & Development, Character Leadership Building – Executive 2000 Institute – Training &Development

The Art of Selling with C.L.A.S.S - “The Salesperson of the Future”

“The Art of Selling with C.L.A.S.S” features a two days seminar, encompassing sales strategies that cover selling concepts and skills with regard to the changing dimensions of social styles. It provides a method for identifying social styles of buyers and the buying process, managing tension during the selling process, and adapting to the behaviour of buyers. Successful selling depends on a great deal more than simply providing a good product or service. “The Salesperson of the Future” assists salespeople at all levels to understand all phases of a sales situation, including factors that make the difference between one-time sales and loyal clients, and what really motivates a buyer’s decision. Participants improve their abilities in the following areas:

•Effectively managing the buying process
•The power of an effective approach
•Overcoming and avoiding personal sales plateaus
•Interpersonal & communication skills - building rapport
•Listening skills - discovering what motivates the client
•Enjoying the selling process
•Increasing closing ratio - Asking for the sale
•Customer Service - Repeat / Add-on selling

The Art of Selling With CL.A.S.S…
A total quality leadership in Customer Service

Exclusively and carefully planned for the shopping centre & retail industry, the “ Art Of Selling With C.L.A.S.S.” program is a two day in-depth hands-on workshop that focus on how to prepare for the “brand new” clientele through exceptional (only one of its kind) clientele service focused methods and tactics that you would never have to accuse the economy.

You will realize that the competition is a gift that can be used as a spring board to enhance your performance. Your employees will realize that “satisfying the customer” just like the competition is no longer the only requirement: the “Brand New” customer needs to be amazed! Lets DESIGN a milieu where each of your employees becomes a Total Quality Customer Service Leader!

The mastery of the principles of this unique program will increase your sales by at least 15%! It is where the Business of Science meets the Science of Business. Participants will be able to identify their own paradigms to uncover and achieve sales opportunities beyond their pre-imposed limits.

This is a perfect and model- program for all professionals dealing with customers especially for individuals handling Customer Service, Retail Sales, Hospitality, Financial and Medical Services, Information Desks, etc.

Keywords: Customer Service, leadership

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