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Egon Zehnder Intl
Winning the BPO Leadership Challenge
Economic uncertainty, increased competition, and the erosion of labor arbitrage are dramatically changing the game for Business Process Outsourcing providers. To continue to grow profitably, providers must find ways to deliver higher-value services to their clients, to move up the client’s value chain, and join the client in focusing on the end customer. Executing these ambitious strategies will require talented leaders with some highly specific — and hard-to-find — leadership competencies.