Services - Egon Zehnder International - services

By: Egon Zehnder Intl  09-12-2011

Winning the BPO Leadership Challenge

Economic uncertainty, increased competition, and the erosion of labor arbitrage are dramatically changing the game for Business Process Outsourcing providers. To continue to grow profitably, providers must find ways to deliver higher-value services to their clients, to move up the client’s value chain, and join the client in focusing on the end customer. Executing these ambitious strategies will require talented leaders with some highly specific — and hard-to-find — leadership competencies.

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Services - Egon Zehnder International - practiceprofile

Although services industries differ in product offering and organization, we have found they generally share a common set of business challenges: to manage volume, create a service experience and build loyalty. Egon Zehnder International set up its Services Practice in 1994 to provide our services clients with better, faster advice on their key people issues domestically and internationally.


Services - Egon Zehnder International - publications

In fact, the supply chain not only appears to be a machine, but also heavily employs machinery — from the humble forklift to various transportation vehicles to the most sophisticated communications and information technology. The best supply chains appear to be complex, precise machines with millions of moving parts that mesh efficiently and function flawlessly. The Real Supply Chain Challenge.