Egon Zehnder International set up its Services Practice in 1994 to provide our services clients with better, faster advice on their key people issues domestically and internationally. Since its foundation, the Services Practice has expanded steadily. It has become a truly global Practice, reflecting the market-shaping forces and industry segments in which our consultants are active.
Today, Egon Zehnder International's services consultants are located throughout our worldwide network of offices and operate as a single, seamless global team. All team members conduct a significant number of related assignments each year, keeping their expertise in each industry sector and its changing environment constantly up to date. This approach gives the Services Practice a deep understanding of the critical strategic and competitive challenges facing services enterprises and the associated leadership issues in this rapidly expanding sector.
Although services industries differ in product offering and organization, we have found they generally share a common set of business challenges: to manage volume, create a service experience and build loyalty.
We appreciate that different service sectors and individual companies may rank the importance of these challenges differently, and so deliver value differently, depending on whether goods or people are being moved, or whether businesses or consumers are being served. To reflect our knowledge and sensitivity to sustainable value creation issues, the Services Practice is organized to serve clients according to the six segments below: